Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Haley Johnson

Johnson City,TN

Summary

Dynamic professional with a diverse background in security operations with the USAF and human resources at Qurate Retail Group. Proven expertise in benefits administration and emergency response, showcasing leadership and collaborative skills. Significant achievements include enhancing HR processes for compliance and employee satisfaction while improving team services and security measures. Proficient in Microsoft Excel and PowerPoint, committed to continuous improvement.

Overview

9
9
years of professional experience

Work History

Human Resources- Team Member Services

Qurate Retail Group
Piney Flats, TN
07.2023 - Current
  • Assist team members with benefits
  • Be an advocate for team members when mislead, stuck with position, or in a position outside of work that affects being at work
  • Encourage team members to do the right thing and to grow within the company
  • Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
  • Coordinated open enrollment periods for health insurance benefits by providing information materials to employees.
  • Planned, implemented and conducted training for new hires.
  • Conducted new hire orientation sessions to ensure compliance with company policies and procedures.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Provided essential support to address individual HR needs of employees.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.

Security Forces Member

USAF
Great Falls, MT
11.2021 - 06.2023
  • Patrolled grounds to monitor status and safety of premises
  • Utilized advanced communications technology to plan and execute missions
  • Developed security plans and procedures to protect personnel and assets
  • Led, managed, and performed force protection duties to protect personnel and resources
  • Compiled detailed reports documenting all relevant aspects of security operations.
  • Conducted regular security patrols to ensure the safety of personnel and property.
  • Organized, processed and disseminated information via two-way radio.
  • Assessed risk factors present at a given location or event in order to determine the level of protection needed.
  • Participated in drills designed to test response times during emergency scenarios.
  • Enforced base regulations, including traffic rules, to maintain order and discipline.
  • Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
  • Applied successful weapons tactics by overseeing fire operations and defense weapons.
  • Read and interpreted maps, drawings and photos to plan and implement projects.
  • Coordinated with local law enforcement and other agencies to enhance security measures and share relevant information.
  • Responded to security alarms and investigated disturbances promptly.
  • Participated in security exercises to prepare for potential threats and emergencies.
  • Conducted searches of facilities, vehicles, and personnel in accordance with established guidelines.
  • Managed access control points, verifying identification and granting access to authorized individuals.

Equipment Operator

Home Shopping Network
Piney Flats, TN
06.2018 - 10.2021
  • Used forklifts, hand trucks, scissor lifts, and other equipment around the warehouse
  • Enforced compliance with safety standards and regulations related to PPE, hand signals and equipment movements
  • Operated machining equipment safely with team of operators
  • Performed tasks such as operating equipment to hang signs throughout the warehouse and maneuvering around other equipment and employees
  • Other non-equipment related responsibilities included but were not limited to painting inside and outside of the warehouse, laying down new carpet in offices using a vinyl machine to produce verbiage for signs and labeling, using creative ideas to make art displays etc

Deli Clerk

Food City
Johnson City, TN
02.2016 - 06.2018
  • Brewed coffee and tea and changed out drink station syrups
  • Took special orders for event catering and party trays assisting customers by recommending additional items, condiments, and garnishes
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Kept kitchen, counter and dining areas cleaned and sanitized
  • Readied customers take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
  • Replenished serving stations with fresh food and cleaned up spills
  • Operated cash register to manage cash and credit card transactions providing receipts for proof of transaction
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Kept drawer balanced by accurately processing cash, credit and debit payments

Education

Associates - Business

Northeast State Community College
Blountville, TN
05.2025

High School Diploma - General Studies

Daniel Boone High School
Gray, TN
05.2016

Skills

  • Combat Training
  • Weapons Protection
  • Air Base Defense
  • Firearm Handling
  • Defensive Operations
  • Personnel Protection
  • Grounds Patrols
  • Security Clearance
  • Boarding and Orientation
  • Employee Relations
  • Compensation and Benefits
  • Benefits Administration
  • HR Analytics
  • Training and Mentoring
  • New Hire Onboarding
  • Work Complaint Handling
  • Adaptability and Flexibility
  • Time Management Abilities
  • Reliability
  • Team Collaboration
  • Continuous Improvement
  • Active Listening
  • Adaptability
  • Troop Discipline
  • Weapons Management
  • Emergency Trauma Care
  • Complaint Handling
  • Multitasking Abilities
  • Professional Demeanor
  • Commercial Property
  • Police Training
  • Training Procedures
  • National Security
  • Asset Protection
  • Emergency Situations
  • Military
  • HR policies and procedures
  • Onboarding and orientation
  • Benefits administration
  • Compensation and benefits
  • Microsoft outlook, word, and Excel
  • Excel spreadsheet tracking
  • Microsoft Excel and PowerPoint
  • Training and mentoring
  • Dependability and reliability
  • Leadership qualities
  • Point-of-sale system
  • Attention to detail
  • Clear communication
  • Collaboration and teamwork

References

References available upon request.

Timeline

Human Resources- Team Member Services

Qurate Retail Group
07.2023 - Current

Security Forces Member

USAF
11.2021 - 06.2023

Equipment Operator

Home Shopping Network
06.2018 - 10.2021

Deli Clerk

Food City
02.2016 - 06.2018

Associates - Business

Northeast State Community College

High School Diploma - General Studies

Daniel Boone High School

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