Summary
Overview
Work History
Education
Skills
Current Life Activities
Timeline
Generic

Haley Jones

Godley,TX

Summary

Resourceful worker known for high productivity and efficient task completion. Skilled in patient scheduling, records management, and billing processes. Excel in communication, leadership, and problem-solving to enhance office operations and patient care.

Overview

6
6
years of professional experience

Work History

Medical Office Manager

Plexus Healthcare
Cisco, Texas
01.2019 - 08.2022
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Trained new staff on office procedures, software programs and customer service protocols.
  • Scheduled appointments for patients in accordance with their individual needs and preferences.
  • Performed administrative tasks such as preparing correspondence or maintaining personnel files.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
  • Coordinated with insurance companies to verify coverage of services rendered.
  • Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
  • Monitored inventory levels of supplies necessary for daily operations of the office.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Processed paperwork associated with each individual's test result accurately within established timeframes.
  • Communicated regularly with supervisors and colleagues about progress of drug testing projects.
  • Developed strategies for ensuring accurate, timely completion of all assigned tasks related to drug testing activities.
  • Monitored inventory levels of supplies necessary for conducting tests.
  • Identified discrepancies between expected and actual test results and reported them promptly.
  • Ensured compliance with applicable federal, state, and local laws regarding drug testing.
  • Calibrated equipment used in performing tests on a regular basis.
  • Collected urine samples from individuals for drug testing purposes.
  • Maintained records of all laboratory tests conducted.
  • Responded quickly and professionally to inquiries from customers regarding their test results.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Wellness Tech

Earl and Billye Bradley Wellness Center
Eastland, Texas
07.2016 - 01.2019
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
  • Greeted and welcomed gym members, visitors, and guests upon arrival.
  • Assisted with organizing special events such as fitness challenges or competitions.
  • Conducted tours of the facilities for potential new members interested in joining the gym.
  • Processed membership applications and payments accurately and efficiently.
  • Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
  • Monitored the gym floor to ensure safety regulations were followed by patrons.
  • Performed administrative tasks such as filing documents or updating member accounts.
  • Provided guidance on proper use of exercise machines and other equipment in the facility.
  • Provided information on class schedules, pricing plans, and available services.
  • Balanced cash register tills at the end of each shift according to company standards.
  • Researched current trends in fitness industry to stay up-to-date on best practices.
  • Answered phones promptly and directed calls appropriately.
  • Adhered to company policies and procedures while providing excellent customer service.
  • Handled customer inquiries in person, via telephone, or email.
  • Responded promptly to customer complaints or issues regarding the facility or equipment.
  • Developed relationships with regular customers through friendly conversation and personalized service.
  • Maintained cleanliness and organization of reception area and gym facilities.
  • Collected payments, renewed memberships and resolved billing issues.
  • Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
  • Re-racked weights to maintain neat, organized and clean gym.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.

Education

GED -

Cisco Junior College
Cisco, TX
01-2018

Skills

  • Medical Practice Operations
  • Effective prioritization
  • Attention to Detail
  • Strong interpersonal skills
  • Data accuracy
  • HIPAA Compliance
  • Medical Records Management
  • Adaptable

Current Life Activities

  • I became a Stay At Home Mom in September 2022 and although I am not employed by a company, I strongly feel as though I have gained a new perspective and skill set that will further me in my professional life. I am very grateful for the time spent building my family foundation and I look forward to starting a new chapter in my career.

Timeline

Medical Office Manager

Plexus Healthcare
01.2019 - 08.2022

Wellness Tech

Earl and Billye Bradley Wellness Center
07.2016 - 01.2019

GED -

Cisco Junior College

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