HALEY JONES
Sherwood,US
Summary
Experienced bank teller with a strong background in customer service and financial transactions. Skilled in enhancing client satisfaction through meticulous attention to detail and effective communication. Demonstrates adaptability and teamwork, contributing to branch success by identifying cross-selling opportunities and supporting colleagues. Committed to fostering a welcoming environment and eager to contribute to an organization that values excellence and collaboration. Proficient in cash handling, customer service, and banking operations as a Teller. Utilizes exceptional communication and problem-solving skills to efficiently address customer needs. Maintains a track record of accuracy in financial transactions, ensuring a positive customer experience.
Overview
10
10
years of professional experience
Work History
TELLER
Eagle Bank & Trust
02.2022 - 12.2024
- Provided exceptional customer service, enhancing client satisfaction rates
- Maintained a clean and organized workspace, improving operational efficiency
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency
- Disbursed cash and checks accurately while maintaining security of cash drawers
SALES ASSOCIATE
Victoria Secret
10.2019 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Helped customers locate products and checked store system for merchandise at other sites
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Engaged with customers to build rapport and loyalty
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations
VETERINARY TECHNICIAN
Park Hill Pet Clinic
12.2017 - 01.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques
- Restrained animals to protect veterinarians from potential harm
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners
- Recorded symptoms and documented medical observations to inform treatment decisions
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients
- Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits
HOSTESS
Chuys
03.2015 - 11.2016
- Answered customer questions about hours, seating, and menu information
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Completed daily side work and opening and closing duties without fail
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Seated patrons based on guest preferences and seating availability
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Backed up servers by checking on tables and retrieving items for guests
Education
HIGH SCHOOL DIPLOMA -
West Campus High School
North Little Rock, AR01.2012
Skills
- Client Support
- Financial Handling
- Effective Cross-Selling
- Effective Multitasking
- Prioritization and Scheduling
- Effective Communication
- Effective Issue Resolution
- Effective Team Collaboration
- Thorough Review Skills
- Flexibility in Changing Environments
Timeline
TELLER
Eagle Bank & Trust
02.2022 - 12.2024
SALES ASSOCIATE
Victoria Secret
10.2019 - 01.2022
VETERINARY TECHNICIAN
Park Hill Pet Clinic
12.2017 - 01.2022
HOSTESS
Chuys
03.2015 - 11.2016
HIGH SCHOOL DIPLOMA -
West Campus High School
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