Haley Jubin-Oswood
Kankakee,IL
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Service Advisor/Recon Manager
Big Express Wash & Lube
04.2021 - 09.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Suggested add-on services that would be helpful to customer.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Ordered parts for customers, repair shop, and service department based on inventory and customer needs.
- Identified appropriate marketing channels and target customers for campaigns via company website and Facebook page
Receptionist/Dental Assistant
Al Weatherford DDS, Inc.
10.2020 - 03.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Prepared patient X-rays and images for review by dentist.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Dental Assistant
Dental Dreams
08.2019 - 10.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Education
Business & Financing
Kankakee Community College
Kankakee, ILHigh School Diploma -
Tri-Point High School
Cullom, IL05.2019
Skills
- Analytical and Critical Thinking
- Professional Communication
- Sales Expertise
- Task Management
- Organization
- Adaptability
- Attention To Detail
- Data Entry
Timeline
Service Advisor/Recon Manager
Big Express Wash & Lube
04.2021 - 09.2023
Receptionist/Dental Assistant
Al Weatherford DDS, Inc.
10.2020 - 03.2021
Dental Assistant
Dental Dreams
08.2019 - 10.2020
Business & Financing
Kankakee Community College
High School Diploma -
Tri-Point High School
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