Haley Jurgensen
Clear Lake,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
One Vision
Clear Lake, IA
02.2020 - 09.2024
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Assisted disabled clients to support independence and well-being.
- Led patient in recreational activities for enhanced patient outcomes.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Optimized scheduling processes, increasing team availability for additional projects.
- Improved patient satisfaction by providing timely and accurate appointment scheduling.
- Oversaw staff scheduling, maintaining adequate coverage while minimizing overtime costs.
- Assisted in recruiting, hiring and training to develop high performing staff.
- Helped maintain employee records, streamlining HR processes related to hiring, onboarding, and performance evaluations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Manager
Z’Mariks Noodle Cafe
Mason City, IA
01.2016 - 02.2020
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Carefully interviewed, selected, trained and supervised staff.
Education
High School Diploma -
Mason City High School
Mason City, IASkills
First aid and safety
Medication Administration
Meal planning and preparation
Patient care
Behavioral Management
Direct Patient Care
Progress documentation
State regulations knowledge
Schedule Management
Medication Management
Cooking meals
Employee hiring and retention
Medical chart documentation
Meeting planning
Food preparation and safety
Recipes and menu planning
Marketing and advertising
Performance improvement
Cost-controls
Conflict resolution techniques
Kitchen equipment operation and maintenance
Staff Scheduling
Passion for customer satisfaction
Food service background
Trained in performance and wage reviews
Staff Management
Dynamic, friendly hostess
Point of Sale (POS) system operation
Inventory control and record keeping
Natural leader
Care plan assessment
Community integration
Patient Assessments
Errands
Certification
Medication Administration
CPR
Timeline
Team Leader
One Vision
02.2020 - 09.2024
Manager
Z’Mariks Noodle Cafe
01.2016 - 02.2020
High School Diploma -
Mason City High School