Summary
Overview
Work History
Education
Timeline
Generic

Haley Kerchofer

Las Vegas,NV

Summary

Results-driven professional with experience as a 911 Communications Specialist and Office Manager. Skilled in leading teams, optimizing office operations, and improving efficiency under high stress situations.

Overview

11
11
years of professional experience

Work History

Communications Specialist I

Las Vegas Metropolitan Police Dept
12.2024 - Current
  • Gather critical information from callers under high-stress conditions with accuracy, empathy, and professionalism
  • Dispatch police, fire, medical, and other emergency services using computer-aided dispatch systems
  • Document and update call details in real time to ensure responder safety and effective resource allocation
  • Provide pre-arrival instructions and safety guidance to callers until first responders arrive
  • Prioritize multiple incidents simultaneously while maintaining composure and judgment

Store Manager

Arula
04.2021 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Office Manager

Bunkers Mortuary
03.2020 - 04.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Store Manager

Lucky Brand
12.2014 - 03.2020
  • Monitored sales trends, managed budgets, and implemented strategies to increase revenue and reduce costs.
  • Maintained compliance with company policies and safety standards while fostering a positive, productive work environment.
  • Trained, coached, and motivated team members to deliver excellent customer service and achieve sales goals of $2.5 Million.
  • Oversaw daily store operations, including scheduling, inventory control, and staff supervision.


Education

High School Diploma -

Mojave High School
Las Vegas, NV
06-2011

Paralegal Studies -

College Of Southern Nevada
Las Vegas, NV

Timeline

Communications Specialist I

Las Vegas Metropolitan Police Dept
12.2024 - Current

Store Manager

Arula
04.2021 - 12.2024

Office Manager

Bunkers Mortuary
03.2020 - 04.2021

Store Manager

Lucky Brand
12.2014 - 03.2020

High School Diploma -

Mojave High School

Paralegal Studies -

College Of Southern Nevada

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Haley Kerchofer