Haley Kindy
Frankenmuth,MI
Summary
I am an organized and detail-oriented individual with experience in both customer and member service. I have a friendly and outgoing personality which assists me in providing excellent service. I am hardworking and have a well rounded understanding of the banking industry and its functions. I am experienced in some sales and enjoy member service tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teller
Consumers Professional Credit Union
Saginaw, MI
05.2023 - Current
- Balanced cash drawers on a daily basis.
- Explained account information to customers in detail as needed.
- Answered customer inquiries regarding bank products and services.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Maintained accurate records of all transactions for compliance purposes.
- Followed up on requests from customers in a timely manner.
- Processed wire transfers for customers both domestically and internationally.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Verified customers' identification to ensure compliance with laws and regulations.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Reported any operational issues or system problems that occurred during shift promptly.
- Built and maintained client relationships through quality, personalized interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Adhered to financial services security and audit procedures.
Receptionist
Strands Salon
Frankenmuth, MI
06.2021 - 10.2021
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted visitors and provided them with assistance.
- Updated daily log book with information about visitors entering the premises.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Bachelor of Arts -
Saginaw Valley State University
Bay City, MI05-2026
Skills
- Cash Handling
- Financial Analysis
- Financial Advising
- Account updating
- Asset Protection
- Regulatory Compliance
- Drawer balancing
- Fraud Detection
- Customer Relationship Building
- Strong sense of banking ethics
- Building rapport
- Professional Appearance
- Strong Organization
- Appointment Scheduling
- Calendar Management
Affiliations
- volunteering for the National Multiple Sclerosis Society
- volunteering for Special Days children's oncology camp
- 2024 Bavarian Festival Princess
Languages
German
Limited
Accomplishments
- Three time president's list award recipient at Saginaw Valley State University
- Cardinal Scholarship recipient
- The Michigan School Band and Orchestra Scholar Instrumentalist award recipient
- Robert S. Olivier Memorial Scholarship recipient
- Frankenmuth AutoFest College Scholarship recipient
Certification
- CPR certification
References
Tammy Willis
- Phone: 517-281-1308
- Email: Tammy.willis@nmss.org
Norenne Romo
- Phone: 989-392-5895
- Email: nromo813@gmail.com
Tisha Medearis
- Phone: 989-295-7444
- Email: tishmederis@yahoo.com
Timeline
Teller
Consumers Professional Credit Union
05.2023 - Current
Receptionist
Strands Salon
06.2021 - 10.2021
Bachelor of Arts -
Saginaw Valley State University
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