Haley Kistler
Siloam Springs,AR
Summary
Organized Office Manager with noted experience in administrative management. Working mostly in an animal-related field with lots of skills and experience gained. Willing to branch into a different field and ready to learn all kinds of skills. Offering a positive attitude and a strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Washington County Animal Shelter
03.2021 - 03.2023
- Data entry by creating files for each animal and entering their information in the computer
- Making sure our animal files and computer software was always up to date and correct with the animal's information
- Answering phone call
- Greeting customers
- Opening and closing duties
- Scheduling appointments for spay/neuter, adoptions, reclaims, etc.
- Scheduling veterinarian appointment with our animals
- Making copies, scanning documents, and printed out forms
- Preparing all necessary paperwork for transporting animals to rescues
- Communicating with rescues via phone or email
- Problem solving customer problems over the phone, via email, and in person
- Responsible for collecting cash, giving change and writing receipts. (Cash only facility)
- Counting cash and making sure the amount matches our spreadsheet to prepare for our weekly deposits
- Taking pictures of animals and posting them on multiple social media sites for adoption or to find their owners
- Interviewing with animals for weekly segments on TV news channels
- Overseeing administrative assistant
- Maintaining office cleanliness
Walmart Call Center Agent (Seasonal)
Manpower
10.2020 - 12.2020
- Working in a remote setting
- Answering incoming calls in our queue
- Researching to find the customer's resolution
- Documenting tickets correctly and efficiently
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Hired on as a temp.
Receptionist/Dog Handler
Hounds Lounge
08.2019 - 09.2020
- Worked both as a receptionist or dog handler depending on what shift is needed, sometimes needing to multitask between the two positions
- Greeting customers
- Handling cash and credit card transactions
- Checking dogs in and out of our system, bringing them to and from the play yard
- Calling and retrieving vaccine records to ensure each animal meets our policy
- Scheduling grooming, daycare, and boarding reservations while making sure all of the information about their dog was accurate and up to date
- Working overnight shifts and being responsible for cleaning duties and watching over boarding dogs while being at the facility by myself throughout the night
- Watching over a yard with 100+ dogs and monitoring their behavior, ensuring the safety of each animal
- Posting our dogs to social media
- Bathing and blow-drying dogs
- Cleaning duties such as cleaning the lobby, play yard, self-wash station, and boarding suites. Ensuring everything is sanitized properly. Other cleaning duties included laundry, dishes, and powerwashing the turf.
Kennel Technician
Southwest Pet Hospital
01.2019 - 07.2019
- Making sure the dogs have been out to potty
- Feeding cats and dogs while giving meds
- Cleaning the facility at all times
- Supervising boarding cats and dogs
- Bathing cats and dogs
- Assisting vet/vet techs
- Surgery after-care
Kennel tech/Dog Bather
PAMPERED POOCH DAY SPA
07.2018 - 12.2018
- Greeting customers
- Walking dogs
- Feeding boarding dogs and giving meds
- Cleaning the facility
- Supervising the boarding dogs
- Bathing and blow-drying dogs
- Assisting the groomer
Data Clerk
MALONES CNC MACHINING
03.2017 - 08.2017
- Entering in data from files and reports
- Filing job folders
- Organizing file room
- Scanning contract information into different types of computer software
Education
No Degree - Biology
MISSOURI SOUTHERN STATE UNIVERSITY
Joplin, MOSkills
- Animal Care Experience
- Animal handling
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- 10 key typing
- Communication skills
- Social media management
- Receptionist
- Customer Service
- Management
- Front Desk
- Time management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Office Manager
Washington County Animal Shelter
03.2021 - 03.2023
Walmart Call Center Agent (Seasonal)
Manpower
10.2020 - 12.2020
Receptionist/Dog Handler
Hounds Lounge
08.2019 - 09.2020
Kennel Technician
Southwest Pet Hospital
01.2019 - 07.2019
Kennel tech/Dog Bather
PAMPERED POOCH DAY SPA
07.2018 - 12.2018
Data Clerk
MALONES CNC MACHINING
03.2017 - 08.2017
No Degree - Biology
MISSOURI SOUTHERN STATE UNIVERSITY
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