Haley Kneedler
Medford,OR
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
Work History
Registered Nurse, Urgent Care
Providence Health & Services
05.2023 - Current
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Supervised and managed daily scheduling, tasking, and administration.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Advanced critical thinking skills for prompt identification of potential complications or deteriorating conditions, leading to timely interventions that prevented further health decline.
Registered Nurse, Pediatrics
Asante Rogue Regional Medical Center
06.2022 - 05.2023
- Helped young patients feel comfortable with procedures and immunizations.
- Supported families during difficult situations by offering emotional support alongside clinical expertise in managing their child''s condition.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
- Educated children about their medical conditions in age-appropriate language, empowering them to take an active role in managing their health.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Monitored ongoing metrics for children with chronic health conditions, both remotely, and within office settings.
Patient Service Representative
Asante Physician Partners
06.2018 - 12.2021
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Provided excellent customer service to patients and medical staff.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Lead Medical Assistant
Asante Physician Partners - Urgent Care
05.2017 - 12.2021
- Documented vital signs and health history for patients in clinic and hospital environments.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
Bachelor of Science - Nursing
Oregon Health & Science University
Ashland, OR06.2022
Skills
- Blood Draw and Sample Collection
- Heartsaver First Aid CPR AED
- Direct Patient Care
- Pediatric Advanced Life Support
- Physical assessments
- Delegation and Motivation
- Tracheostomy Care
- Call triaging
- Precepting
- High level of autonomy
Timeline
Registered Nurse, Urgent Care
Providence Health & Services
05.2023 - Current
Registered Nurse, Pediatrics
Asante Rogue Regional Medical Center
06.2022 - 05.2023
Patient Service Representative
Asante Physician Partners
06.2018 - 12.2021
Lead Medical Assistant
Asante Physician Partners - Urgent Care
05.2017 - 12.2021
Bachelor of Science - Nursing
Oregon Health & Science University
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