Summary
Overview
Work History
Education
Skills
Timeline
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Haley Koetter

Canyon,TX

Summary

Multitasker with over five years of cash handling and customer service experience. Focused on maintaining high levels of accuracy and efficiency, as well as achieving company goals.

Overview

7
7
years of professional experience

Work History

Call Center Representative

ACFCU
01.2023 - Current
  • My daily responsibilities include assisting members through phone calls, providing account balances, processing transfers and loan payments, conducting wire transfers, setting up bank draft forms, and assisting with Zelle transactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Senior Teller

Union Square Credit Union
11.2020 - Current
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Completed monthly audits.
  • Reduced errors by double checking transactions.
  • Performed currency transaction reports for foreign currency.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Balanced the branch at the end of the day, including cash dispensers.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.


Cashier

Lowes Home Improvment
07.2018 - 10.2020
  • Positive cashier with a passion for customer service. I enjoyed working at Lowe's for various reasons, such as being a part of an amazing team of coworkers, the relationships I have built with loyal customers and how much I have learned in the workforce. I loved working at Lowe's but was looking for something that will offer greater career opportunities.

Cashier

United Market Street
11.2017 - 04.2018
  • United Market Street was my first job in the workforce. I have learned a variety of skills, such as helping and assisting customers as quickly and efficient as possible, as well as keeping track of money and making sure it is balanced at the end of the day. I enjoyed working with customers at United but needed a job with more hours.

Education

High School Diploma -

Petrolia High School
Petrolia, TX
05.2018

Skills

  • I am energetic and have great skills of multitasking I am goal oriented and extremely organized, as well as a fast learner and hard worker My knowledge of banking, computer skills, and communication would be a great asset With my job history, and working with customers, I know the importance of customer service and a good work ethic

Timeline

Call Center Representative

ACFCU
01.2023 - Current

Senior Teller

Union Square Credit Union
11.2020 - Current

Cashier

Lowes Home Improvment
07.2018 - 10.2020

Cashier

United Market Street
11.2017 - 04.2018

High School Diploma -

Petrolia High School

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Haley Koetter