Summary
Overview
Work History
Education
Skills
Timeline
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Haley Kosola

Summary

Dynamic professional with extensive experience in financial services, client relations, and banking operations. Proven ability to leverage strategic thinking to recommend tailored financial products while optimizing banking procedures for efficiency. A strong track record in cultivating lasting customer relationships and ensuring adherence to industry regulations underscores a commitment to excellence in service delivery. Passionate about driving results and enhancing client satisfaction through innovative solutions and proactive engagement.

Overview

6
6
years of professional experience

Work History

Cashier

Big Red Mini Mart
  • Worked as cashier for a long time on and off helping my mom out.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Processed cash register transactions by inputting product costs and giving back change.
  • Assisted customers with locating items, answering questions and providing direction and service.
  • Greeted all customers and provided prompt and friendly service.
  • Processed checks, debit and credit cards, refunds, product coupons, and gift certificates.

Senior Universal Banker/ Business Banking Rep

Starion Bank
09.2021 - Current
  • Facilitated comprehensive customer financial assessments to identify personalized banking solutions.
  • Streamlined account opening processes, enhancing customer onboarding experiences and reducing wait times.
  • Mentored Universal bankers on best practices in customer service and compliance standards.
  • Developed training materials for new staff, improving operational efficiency and knowledge retention.
  • Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
  • Developed and implemented new strategies for improving efficiency in daily banking operations, resulting in reduced wait times for customers.
  • Led employee training sessions on product offerings and regulatory changes, ensuring all team members remained current on industry developments.
  • Conducted regular audits of teller transactions to maintain compliance with federal regulations and minimize instances of fraud or error.
  • Evaluated customer feedback to identify areas for improvement in service delivery, implementing necessary changes to ensure continued satisfaction.
  • Streamlined loan application processes by implementing digital tools, expediting turnaround times for approvals and disbursements.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Kitchen Manager/ Cashier

Caseys
11.2020 - 09.2021
  • Managed the kitchen and the staff that worked there. Also worked as a assistant manager before moving up to the kitchen manager. Have money experience along with customer service experience.
  • Addressed escalated customer complaints and restored customer satisfaction with timely resolution.
  • Trained and mentored staff members in customer service, cash handling, and company policies.
  • Monitored cashier performance and implemented corrective action or additional training as needed.

Meat Cutter/ Retail help

Great Frontier Meats
10.2019 - 08.2020
  • Helped cut up meat and package it to customers needs. Also did front retail by helping customers find what they were looking for and getting them checked out in a timely manner.

Education

High School -

Verdigre High School
Verdigre, NE

Skills

  • I have a strong work ethic
  • Love helping people and trying to make sure they are taken care of
  • 12 years retail experience
  • Time management skills
  • Cash handling
  • Work well with others experience
  • Customer complaint resolution
  • Cash handling and security
  • Reliability and punctuality
  • Customer relations
  • Staff training and development
  • Documentation and reporting

Timeline

Senior Universal Banker/ Business Banking Rep

Starion Bank
09.2021 - Current

Kitchen Manager/ Cashier

Caseys
11.2020 - 09.2021

Meat Cutter/ Retail help

Great Frontier Meats
10.2019 - 08.2020

Cashier

Big Red Mini Mart

High School -

Verdigre High School

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Haley Kosola