Summary
Overview
Work History
Skills
Timeline
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Haley Kristovich

Veradale,WA

Summary

Dynamic Owner/Operator Manager at Every Detail Matters PNW with a strong work ethic and expertise in operations management and customer service. Successfully enhanced customer satisfaction through exceptional service and strategic marketing. Proven ability to build client relationships and manage inventory effectively, ensuring business growth and efficiency.

Overview

6
6
years of professional experience

Work History

Owner/Operator Manager

Every Detail Matters PNW
08.2022 - Current
  • Managed day-to-day business operations.
  • Scheduling/booking clients for wedding/event planning/coordinating and floral design.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Accomplished multiple tasks within established timeframes.

Assistant/Accounts Payable Manager

McPhee Family Farms
07.2020 - 10.2021
  • Managed payment process of livestock purchases for 100+ customers.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies.
  • Ensured accurate expense allocation to appropriate departments by closely monitoring general ledger entries.
  • Supported internal audit processes by providing accurate documentation and addressing any identified issues promptly.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Processed invoices with efficiency and accuracy, resulting in decreased discrepancies.

Manager/Beertender

Hookum Brewing
08.2019 - 07.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Maintained a clean and organized bar environment for improved customer experience.
  • Demonstrated adaptability during high volume periods, maintaining composure under pressure.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Skills

  • Customer service
  • Dependable and reliable
  • Operations management
  • Documentation and reporting
  • Business planning
  • Personnel management
  • Operations oversight
  • Inventory management
  • Marketing expertise
  • Client relationship management
  • Pricing strategy development
  • Strong work ethic
  • Decision-making

Timeline

Owner/Operator Manager

Every Detail Matters PNW
08.2022 - Current

Assistant/Accounts Payable Manager

McPhee Family Farms
07.2020 - 10.2021

Manager/Beertender

Hookum Brewing
08.2019 - 07.2020

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