Haley Kroon
Phlebotomist
Byron,MN
Summary
I have been working in a nursing home for the last 5 years and have worked my way from a housekeeper to a CNA. I found that I love helping the residents and making them happy is very gratifying to me. I want to take that a step further and utilize my skills and knowledge in phlebotomy to start my career as a phlebotomist. I will be graduated from the Mayo Clinic School of Health Sciences Phlebotomy Technician Program and sitting for the National Certification exam on October 1, 2021. I really want to further my career in Phlebotomy and see how far I can go in my career.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Phlebotomist
Baldwin Lab SLB
Rochester, MN
10.2021 - Current
- Assisting patients with labs
- Helping other staff
- Collecting blood samples from patients
- Safely disposing blood and bodily fluids
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assisted in training and onboarding new phlebotomists.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
CNA
Lakeview Methodist Health Care Center
Fairmont, MN
05.2020 - 03.2022
- Assisted residents with daily cares including toileting, showering, and feeding
- Provide companionship with residents
- Maintained a clean facility
- Assisted co-workers with duties
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of Number+ residents under long-term care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Housekeeper
Lakeview Methodist Health Care Center
Fairmont, MN
06.2017 - 05.2020
- Assisted with resident daily cares including serving breakfast and helping with showers
- Cleaned resident apartments and care facility
- Assisted co-workers with daily duties
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Barista
Dunkin Donuts
Lisbon, Ct
07.2015 - 07.2016
- Provided excellent,
- Kept work area clean and well stocked
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Barista
Dunkin Donuts
Canterbury, Ct
07.2013 - 07.2015
- Provided excellent,
- Kept work area clean and well stocked
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Nationally Certified Phlebotomist - Phlebotomy
Mayo Clinic School of Health Sciences
Rochester, MN 08.2021 - 10.2021
Cosmetology Certification - Cosmetology Education
Minnesota West Community College
Jackson, MN 08.2016 - 05.2017
Certificate for Cosmetology - undefined
Minnesota West Community College
Diploma - General
Griswold High School
Griswold, CT 06.2010 - 06.2013
Skills
Hard workerTeam playerPatient careElectronic chartingComplex problem-solvingRelationship buildingCommunicationDirect Patient CareAbility to Work Independently
Venipuncture
Time management
Active Listening
Teamwork and Collaboration
Sample and specimen collection
Patient confidentiality
Specimen labeling procedures
Certification
Certified nursing assistant
Timeline
Phlebotomist
Baldwin Lab SLB
10.2021 - Current
NHA certification
10-2021
Nationally Certified Phlebotomist - Phlebotomy
Mayo Clinic School of Health Sciences
08.2021 - 10.2021
Certified nursing assistant
05-2020
CNA
Lakeview Methodist Health Care Center
05.2020 - 03.2022
Housekeeper
Lakeview Methodist Health Care Center
06.2017 - 05.2020
Cosmetology Certification - Cosmetology Education
Minnesota West Community College
08.2016 - 05.2017
Barista
Dunkin Donuts
07.2015 - 07.2016
Barista
Dunkin Donuts
07.2013 - 07.2015
Diploma - General
Griswold High School
06.2010 - 06.2013
Certificate for Cosmetology - undefined
Minnesota West Community College