Haley Lafon
Nashville,TN
Summary
Communication professional skilled in enhancing client experiences through engagement and personalized solutions. Expertise in identifying client needs, implementing brand guidelines, and ensuring consistency for client satisfaction.
Overview
8
8
years of professional experience
Work History
Personal Stylist Assistant
Nordstrom
Nashville, Tennessee
04.2024 - Current
- Engaged clients to identify fashion needs and preferences, enhancing personalized service.
- Set up displays and responded to customer inquiries at promotional events, contributing to positive brand representation.
- Coordinated with other locations to source inventory for clients.
- Executed administrative tasks, including filing, answering phone calls, and scheduling appointments, ensuring smooth daily operations.
- Developed brand guidelines to ensure consistency across marketing materials.
Front Desk Consultant
Amazing Lash Studio
02.2023 - 04.2024
- Promote and sell Amazing Lash membership and retail products to clients.
- Provide customer service to all clients.
- Answer phone calls, book appointments, respond to emails, and greet clients.
Merchandising Leader
American Eagle
07.2020 - 12.2022
- Lead store design and creations of displays based on seasonality, trends, and weekly sales goals.
- Tailor the coaching experience individually and help over 50 team members hold each other and myself accountable for success.
- Provide high quality customer service to visiting retail customers in a fast paced, high volume retail environment to promote recurring sales.
Hostess
Sams Place
01.2019 - 08.2019
- Greeted and escorted guests to their tables in a timely manner to reduce wait times and overcrowding.
- Greeted guests warmly and ensured a positive dining experience.
- Provided menus and informed guests about daily specials.
- Managed reservations and organized seating plans effectively.
Education
Bachelor of Science - Organizational Communication
Middle Tennessee State University
Skills
- Customer relationship management
- Sales promotion
- Problem solving
- Attention to detail
- Administrative support
- Wardrobe styling
Timeline
Personal Stylist Assistant
Nordstrom
04.2024 - Current
Front Desk Consultant
Amazing Lash Studio
02.2023 - 04.2024
Merchandising Leader
American Eagle
07.2020 - 12.2022
Hostess
Sams Place
01.2019 - 08.2019
Bachelor of Science - Organizational Communication
Middle Tennessee State University