Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
TruckDriver

Haley Landolfi

New Bedford,MA

Summary

Dynamic landscape gardener with a proven track record at Ground Effects Inc., enhancing property values through creative designs and effective pest management. Known for exceptional customer service and teamwork, I excel in seasonal maintenance and pruning techniques, consistently delivering high-quality results that exceed client expectations. Highly reliable and detail-oriented, I thrive in fast-paced environments.

Landscape professional with passion for creating and maintaining beautiful outdoor environments. Proven ability to enhance landscapes through innovative design and effective plant care techniques. Highly collaborative team player, adaptable to changing project requirements, and focused on delivering high-quality results.

Retail professional with background in retail sales and cashiering. Known for delivering excellent customer service and maintaining accuracy in transactions. Strong focus on team collaboration and adapting to changing needs. Proven skills in communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Landscape Gardener

Ground Effects Inc.
03.2023 - 09.2024
  • Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
  • Ensured healthy lawns using proper mowing techniques that promoted turfgrass vigor while minimizing pest issues.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.
  • Raised property values for clients by implementing attractive landscaping designs that enhanced curb appeal.
  • Minimized weed proliferation in landscaped areas through vigilant monitoring, manual removal, or targeted herbicide applications as needed.
  • Enhanced landscape aesthetics by designing and implementing creative garden layouts.
  • Expanded client base with high-quality workmanship, leading to increased word-of-mouth referrals.

Grounds Maintenance Landscaper

Yard Wizard
05.2024 - 07.2024
  • Improved landscape design by planting flowers, trees, and shrubs according to client preferences and site conditions.
  • Preserved property safety by removing hazardous tree limbs, leaves, and other debris from walkways and driveways.
  • Refreshed planting areas by removing old mulch, weeds, and debris before adding fresh materials for improved soil health and plant growth.
  • Maintained healthy lawns with proper mowing techniques, fertilization, and weed control treatments.

Crew Member

Dunkin' Donuts
01.2023 - 04.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Receptionist

Nissan Automotive
09.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Customer Service Representative

Ollies Bargain Outlet
12.2020 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Bartender

Chili's Bar and Grill
02.2021 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Crew Member Team Leader

Dunkin' Donuts
04.2017 - 08.2020
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Crew Member

Mcdonalds
01.2016 - 04.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Old Colony Reginal Vocational Technical H.S
Rochester, MA
06-2021

Skills

  • Seasonal maintenance
  • Pruning techniques
  • Pest management
  • Xeriscaping principles
  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Attention to detail
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Data entry
  • Critical thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Grounds Maintenance Landscaper

Yard Wizard
05.2024 - 07.2024

Receptionist

Nissan Automotive
09.2023 - 12.2023

Landscape Gardener

Ground Effects Inc.
03.2023 - 09.2024

Crew Member

Dunkin' Donuts
01.2023 - 04.2024

Bartender

Chili's Bar and Grill
02.2021 - 03.2021

Customer Service Representative

Ollies Bargain Outlet
12.2020 - 04.2021

Crew Member Team Leader

Dunkin' Donuts
04.2017 - 08.2020

Crew Member

Mcdonalds
01.2016 - 04.2017

High School Diploma -

Old Colony Reginal Vocational Technical H.S

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Haley Landolfi