Microsoft Word
Haley Landon
Kingston,TN
Summary
Organized and dependable candidate successful at managing multiple tasks while carrying a positive attitude; with an emphasis on prioritizing company policies, procedures and structure to achieve specific responsibilities.
Overview
7
7
years of professional experience
Work History
Server
Aubrey's Restaurant
05.2017 - 12.2023
- Established a structured and productive work environment while adhering to company policy, rules and regulations to ensure a safe and ethical workspace.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols that are crucial for maintaining a safe and sanitary environment for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials and promotions.
Teller
ORNL FCU
03.2021 - 03.2022
- Maintained compliance within the rules and regulations set by the National Credit Union Association (NCUA).
- Strengthened customer loyalty by with personalized service and attention to detail in transaction processing.
- Reduced errors in transaction processing by implementing double-check system for large deposits and withdrawals.
- Completed highly accurate, high-volume currency counts using manual and machine driven approaches.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Supported team members during high-volume periods to ensure smooth operations and member satisfaction.
- Conducted daily audits of cash drawer to prevent discrepancies and maintain financial integrity.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for members.
Personal Shopper
Kroger Co, Inc
03.2020 - 05.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by leveraging diverse insights and feedback to offer unique ideas and solutions for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Gained customer trust and confidence by demonstrating a composed and professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Associate of Science -
Roane State Community College
Harriman, TN10.2019
High School Diploma -
Roane County High School
Kingston, TNSkills
- Regulatory Compliance
- Financial Services under NCUA regulations
- Task Prioritization
- Critical Thinking Abilities
- Attention to Detail
- Time Management
- Effective Communication
Software
Microsoft Excel
Timeline
Teller
ORNL FCU
03.2021 - 03.2022
Personal Shopper
Kroger Co, Inc
03.2020 - 05.2021
Server
Aubrey's Restaurant
05.2017 - 12.2023
Associate of Science -
Roane State Community College
High School Diploma -
Roane County High School
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