Haley Lane
Garland
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
Dallas
10.2023 - 01.2024
- Maintained cleanliness and organization of checkout area throughout shifts.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled cash, credit, and refund transactions with accuracy and care.
- Communicated promotions and special offers to enhance customer engagement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Host
Yolk - One Arts Plaza
Dallas
12.2017 - 01.2019
- Enhanced guest seating arrangements for improved flow and comfort levels.
- Executed closing tasks, including trash removal and silverware polishing.
- Collaborated with team members during busy periods by facilitating communication.
- Responded to customer inquiries about menu items and promotions efficiently.
- Processed payments accurately using a POS system while maintaining records.
- Maintained cleanliness and organization of counter areas for smooth operations.
- Trained new staff on operational procedures and customer service standards effectively.
- Provided customer service to ensure guest satisfaction.
- Handled incoming calls, answered questions, and responded to complaints promptly.
Sales Associate
Dillard's
Dallas
06.2015 - 01.2017
- Handled returns and exchanges following company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a POS system.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-2014
Skills
- Cash handling
- POS systems
- Work ethic and integrity
- Patience and empathy
- Hospitality and accommodation
- Decision making aptitude
- Customer engagement
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Customer service orientation
- Product knowledge
- Staff training
- Upselling techniques
- Professionalism and courtesy
Certification
- TABC
- Food Handlers Certificate
Timeline
Cashier
Family Dollar
10.2023 - 01.2024
Host
Yolk - One Arts Plaza
12.2017 - 01.2019
Sales Associate
Dillard's
06.2015 - 01.2017
High School Diploma -
Duncanville High School