Haley Larson
Lincoln,NE
Summary
A rigorous , task-driven professional with substantial experience in data entry, customer service, office management, leadership, and reception duties. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Bryan Health
11.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
CNA
Lincoln Surgical Hospital
03.2023 - 11.2023
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected surgery suites promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
Patient Access Representative
Conifer Health Solutions LLC
07.2022 - 03.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
Office Manager
Mr Amoto Lawn and Tree Service
01.2022 - 12.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Life Insurance Inforce Rep
Allstate Corp
04.2016 - 07.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Center Representative
Nelnet
09.2015 - 04.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
Education
Associate of Arts - Human Resources
Metropolitan Community College
Omaha, NE05.2025
Skills
- Electronic Recordkeeping
- Light Housekeeping
- Compassionate Caregiver
- Information Protection
Certification
- CNA - Certified Nurse Assistant
Timeline
Patient Care Technician
Bryan Health
11.2023 - Current
CNA
Lincoln Surgical Hospital
03.2023 - 11.2023
Patient Access Representative
Conifer Health Solutions LLC
07.2022 - 03.2023
Office Manager
Mr Amoto Lawn and Tree Service
01.2022 - 12.2022
Life Insurance Inforce Rep
Allstate Corp
04.2016 - 07.2017
Call Center Representative
Nelnet
09.2015 - 04.2016
Associate of Arts - Human Resources
Metropolitan Community College
- CNA - Certified Nurse Assistant
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