Haley Lauritzen
Crystal Lake,IL
Summary
Enthusiastic professional with a solid background in administrative processes and customer service, committed to enhancing organizational efficiency and customer satisfaction. Adept at managing office tasks, handling customer inquiries, and implementing process improvements. Excellent communication and problem-solving skills, dedicated to providing exceptional support and fostering positive relationships with empathy.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
Crystal Lake, IL
10.2024 - Current
- Registered patients in Epic system for services like bloodwork and x-rays, and checked in appointments for imaging modalities including MRI, CT, and ultrasound.
- Collects and enters patient demographics as well as insurance data into a computer database to establish a patient's medical record.
- Addressed patient concerns regarding price estimates, insurance, and necessary forms to facilitate smooth registration.
- Provides exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive situations involving distressed patients with empathy while maintaining professionalism throughout interactions.
- Maintains patient confidentiality by adhering to HIPAA guidelines and policies.
- Contributes to a positive work environment through effective teamwork and communication with colleagues.
Receptionist
Caring Family S.C
Crystal Lake, IL
11.2023 - 09.2024
- Managed incoming calls, greeted and checked in patients, and scheduled appointments to enhance office efficiency.
- Updates and verifies insurance information ensuring all details are correct.
- Resolves patient inquiries through effective problem solving, resulting in improved patient satisfaction and positive feedback.
- Facilitated communication between patients and staff to ensure seamless operational flow.
- Displays effective organizational skills including handling administrative documents and filing information into patient charts.
- Demonstrated multitasking abilities in a fast-paced environment while prioritizing front desk responsibilities.
Cashier/Sales Associate
The Home Depot
Carpentersville, IL
04.2022 - 09.2023
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Guided customers through purchases, item location, and reward program enrollment to enhance shopping experience.
- Engaged with customers to facilitate smooth transactions and effectively resolve service concerns.
- Provided knowledgeable answers to customer inquiries and fulfilled requests to ensure satisfaction.
- Greeted all customers warmly to build a welcoming and positive atmosphere within the store.
- Answered questions about store policies and addressed customer concerns.
Crew Member
Dunkin' Donuts
Elgin, IL
08.2021 - 02.2022
- Took orders, prepared meals/drinks, and collected payments.
- Operated front counter, drive-thru, and additional service areas to ensure efficient customer service.
- Teamed up with colleagues to accurately complete orders and ensure timely service.
- Coordinated with teammates and embraced coaching from management to enhance team performance.
- Paid attention to details regarding customer orders to exhibit accuracy.
- Ensured the establishment was clean and tidy in order to enhance positive customer engagement.
Education
High School Diploma -
South Elgin High School
South Elgin, IL05.2019
Skills
- Insurance terminology and compliance
- Team collaboration and cooperation
- Patient registration and scheduling
- Documentation accuracy and detail orientation
- Point of service collections
- Front desk operations
- Data entry proficiency
- Multitasking and prioritization
- Customer engagement and service
- Problem-solving and adaptability
- Interpersonal communication skills
- Professionalism
Timeline
Patient Access Specialist
Northwestern Medicine
10.2024 - Current
Receptionist
Caring Family S.C
11.2023 - 09.2024
Cashier/Sales Associate
The Home Depot
04.2022 - 09.2023
Crew Member
Dunkin' Donuts
08.2021 - 02.2022
High School Diploma -
South Elgin High School