Haley Lawrence
Omaha,NE
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Manager of Client Billing/Collections
The Knot Worldwide
07.2023 - 11.2024
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Reviewed billing problems, researched issues, and resolved concerns.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
Client Billing Specialist
The Knot Worldwide
07.2021 - 07.2023
- Contacted clients with past due accounts to formulate payment arrangements and discuss settlement options.
- Operate/Collaborate in a cross functional capacity with AM and Ops team through manual renewals and contract cancellation
tickets - Provides team with key resources and mentoring new hires serving as an SME
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Maintain high KPIs and serve as a mentor and resource for team members.
- Consistently in the top 10% in collections
- Finished top 1% in 2022 for all billing and support reps resulting in a team building trip for the top producers of the company.
Medical Staffing Recruiter
Triage Staffing, LLC
03.2020 - 05.2021
- Great customer service with calling potential nursing staff for specific positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Compiling and producing qualified candidates' information into full profiles to be submitted for travel nursing positions.
- Verified applicant references and employment details.
- Participated in employee team building events.
Social Media Recruiter
LRS Healthcare
01.2018 - 03.2020
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Increased customer engagement through social media.
- Managed team of 3 to generate original content and moderate online community members.
- Some travel for marketing LRS Healthcare at recruiting conferences.
- Frequently used LinkedIn and Facebook to provide marketing and recruiting of potentially candidates.
- Frequently used Canva to create content for job opportunities and inspirational messages.
Bank Teller
SunTrust
01.2016 - 11.2017
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
- Provided customer records on demand, including account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions accurately and efficiently.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Education
Some College (No Degree) - Undecided
University of Nebraska - Lincoln
Lincoln, NEHigh School Diploma -
Waverly High School
Waverly, NE05.2012
Skills
- Ability to apply accurate, effective, and timely support to customers and team members
- Comfortable with fast paced and always changing environments
- Excellent capability learning new information and adopting new processes quickly and effectively
- Ability to work cross functionally with other departments
- Well versed in Salesforce, NetSuite, Zuora, Braintree, Adyen, and Stripe
Timeline
Manager of Client Billing/Collections
The Knot Worldwide
07.2023 - 11.2024
Client Billing Specialist
The Knot Worldwide
07.2021 - 07.2023
Medical Staffing Recruiter
Triage Staffing, LLC
03.2020 - 05.2021
Social Media Recruiter
LRS Healthcare
01.2018 - 03.2020
Bank Teller
SunTrust
01.2016 - 11.2017
Some College (No Degree) - Undecided
University of Nebraska - Lincoln
High School Diploma -
Waverly High School
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