Partnered with my team to advise business owners and high-net-worth individuals on investment, retirement, and insurance strategies, fostering deep client trust.
Executed an average of 100+ self-directed prospecting activities each week to generate new leads and referrals.
Scheduled and led 8–10 client meetings weekly to present tailored financial strategies and advice.
Collaborated with attorneys and tax specialists to implement strategies maximizing clients’ financial objectives.
Developed and maintained a client base of successful business owners with annual revenues of at least $2–3 million, delivering tailored retirement, tax, and investment strategies.
Director of Operations
Chick-fil-A
09.2018 - 08.2024
Developing and Growing over 50 Team Members and Leaders through coaching and performance reviews
Master Scheduler of 120 staff members to ensure operational excellence all-day, every-day, to achieve store labor goals.
Strengthening culture by exemplifying and promoting Chick-fil-A Core Values.
Achieved “Top 5” store in Customer Satisfaction scores for all stores in Midwest Region (IL, IN, WI, OH)
Achieved an “Elite” Food Safety score by CFA Home Office in the last 4 consecutive quarters.
Recruiting, Hiring, On-boarding, Training and Mentoring of over 40 new team members a year.
Contributing innovation, high value thought leadership in Operator/Director strategy meetings
Life Skills Coach
Boys and Girls Club of America
08.2022 - Current
Creating bridge-building relationships and trust in a low-income community to share the Gospel, teach life skills, and character development.
Cultivating atmosphere of respect, dignity, self-worth among vulnerable youth.
Serving and problem solving while being culturally aware and sensitive, to help create a thriving and flourishing community.
Education
MBA - Business Administration
Western Governors University
Millcreek, UT
05.2024
Bachelor’s Degree - Business Administration and Leadership
Grand Canyon University, Online
Phoenix, AZ
05.2023
Skills
Salesforce CRM: Proficient user with experience in lead management, pipeline tracking, and custom reporting
Event Planning & Execution: Collaborated on biannual outdoor charity fundraisers for 200 attendees, aiding with logistics, volunteer coordination, and on-site execution
Global Partnership: Partnered with Lifesong for Orphans on 7 international influencer trips across Guatemala, Honduras, Haiti, Zambia, Ethiopia, Jamaica, and Mexico; serving donors with the utmost care and excellence at every touchpoint
Cross-Cultural Education & Mentorship: Served in Guatemala for 3 months, creating and delivering Business, Professional, and Life Skills content adapted to the local culture Led and mentored a classroom of 15–20 highly vulnerable teen mothers, designing real-life exercises to reinforce learning and skill application
Technical & Client Skills: Proficient in Salesforce CRM, Microsoft Excel, Teams, budgeting, financial tracking, and related software programs to streamline workflows and support data-driven decisions
Certification
Licensed in SIE, Series 66 & Series 7
Licensed in Life & Health Insurance
Timeline
Financial Advisor
Thrivent Financial Advisor
09.2024 - Current
Life Skills Coach
Boys and Girls Club of America
08.2022 - Current
Director of Operations
Chick-fil-A
09.2018 - 08.2024
MBA - Business Administration
Western Governors University
Bachelor’s Degree - Business Administration and Leadership