Summary
Overview
Work History
Education
Skills
Timeline
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Haley Leibelsperger

Reading,PA

Summary

Customer-focused manager with expertise in merchandising, marketing, billing, and client relations. Proven Operations Manager skilled in collaborating with consultants and area leaders to enhance processes and reduce costs. Track record of consistently meeting and exceeding business targets through effective organization and attention to detail. Strong knowledge of operational and budget management techniques.

Overview

12
12
years of professional experience

Work History

REVENUE SPECIALIST

Worldwide Express
09.2023 - Current
  • Managed revenue for select accounts, ensuring optimal financial performance.
  • Oversaw payment processing, claims handling, and dispute resolution.
  • Analyzed data to ensure accurate billing and enhance customer service experience.
  • Issued billing adjustments, including credits and debits, as necessary.
  • Escalated account balances after exhausting internal resolution methods, including settlement offers.
  • Balanced customer satisfaction with company profit margins through strategic decision-making.
  • Identified areas of improvement to increase revenue performance.
  • Maintained up-to-date records on billing activities including adjustments, refunds, credits.
  • Reviewed invoices for accuracy prior to payment processing.

Billing Manager

E-Z Care Pools
Shillington, PA
05.2020 - 01.2024
  • Led planning and execution of billing, accounts receivable, and collection operations.
  • Designed and enforced company billing policies to ensure compliance.
  • Processed past due invoices to improve cash flow efficiency.
  • Issued billing adjustments, including credits and debits, to maintain accuracy.
  • Conducted month-end billing closures in a timely manner.
  • Organized advertising events to enhance brand visibility.
  • Collaborated closely with owner to increase profit margins and expand client base.
  • Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
  • Researched discrepancies between customer records and internal systems.
  • Generated monthly aged trial balances for review by management team.
  • Prepared monthly reports on accounts receivable status and aging analysis.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Maintained customer records in accounting systems ensuring accuracy of information entered into system.

Merchandising Service Manager

Lowe's
Reading, PA
03.2020 - 09.2023
  • Oversaw team of instore merchandisers to execute plan-o-grams effectively.
  • Prioritized and delegated daily tasks to achieve project goals.
  • Created employee work schedules to ensure adequate coverage.
  • Assisted with various duties to facilitate completion of scheduled work.
  • Maintained productivity and quality objectives by establishing clear performance benchmarks.
  • Monitored and coached employees to enhance overall performance.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.

Assistant Manager

Sam's Club
York, PA
09.2015 - 04.2020
  • Directed daily operations and administration of multiple properties to ensure optimal performance.
  • Delegated tasks effectively among team members to enhance group productivity.
  • Mentored staff through hands-on leadership to improve skills and meet daily targets.
  • Collaborated with store manager to formulate strategies for achieving sales and profit objectives.
  • Conducted job interviews, performance evaluations, and recognized top performers to maintain high-quality personnel.
  • Enforced company policies and procedures to uphold operational standards across departments.
  • Maintained inventory accuracy through regular stock counts and reconciliation of discrepancies.
  • Resolved escalated customer concerns professionally, safeguarding business reputation.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Created reports on sales trends, inventory levels, and financial data.

Supervisor

Sam's Club
Reading, PA
01.2013 - 09.2015
  • Conducted job interviews and performance evaluations to attract and retain quality personnel.
  • Organized schedules and workflows to meet business demands effectively.
  • Monitored cash drawers across multiple checkout stations for adequate cash supply.
  • Leveraged policy knowledge to resolve issues and promote positive conflict resolution.
  • Enforced company policies to strengthen operational standards across all departments.
  • Collaborated with customers to understand needs and address diverse issues.
  • Delegated daily tasks to team members, optimizing overall group productivity.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Created new strategies for improving customer service standards within the organization.

Education

High School Diploma -

Fleetwood Senior High School
Fleetwood, PA
06.2010

Medical Assistant -

Berks Career And Technolgy Center
Leesport, PA
06.2010

Skills

  • Accounts payable and receivable
  • Project leadership
  • Team leadership
  • Planning and coordination
  • Product knowledge
  • Sales analysis
  • Recruitment and hiring
  • Operations management
  • Training and development
  • Problem resolution
  • Collaboration
  • Data analysis
  • Dispute resolution
  • Customer service
  • Financial reporting

Timeline

REVENUE SPECIALIST

Worldwide Express
09.2023 - Current

Billing Manager

E-Z Care Pools
05.2020 - 01.2024

Merchandising Service Manager

Lowe's
03.2020 - 09.2023

Assistant Manager

Sam's Club
09.2015 - 04.2020

Supervisor

Sam's Club
01.2013 - 09.2015

High School Diploma -

Fleetwood Senior High School

Medical Assistant -

Berks Career And Technolgy Center

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