HALEY LEONARD
Houston,TX
Summary
Well-versed in customer service- self-motivated, adaptable under pressure, detail-oriented and resourceful in problem-solving. Eager to apply skills to a creative and conducive environment with a desire to expand knowledge within an innovative setting.
Overview
4
4
years of professional experience
Work History
SERVER CAPTAIN
State of Grace
Houston, TX
04.2021 - Current
- Performed opening and closing duties
- Responsible for inventory of all paper goods for both front and back of house
- Assisted in training new employees
- Completed end of day cash drawer counts and deposits
- Calculated and distributed employee tips
- Coordinated and scheduled office and equipment maintenance.
- Helped organize private events with events manager and executive chef
SALES ASSOCIATE
Manready Mercantile
Houston, TX
10.2020 - 04.2021
- Maintained precision in store appearance
- Corresponded with team members regarding orders, inventory, and brand marketing
- Conversated with guests and assisted with purchases
- Promoted sales in support of small businesses.
LEGAL ASSISTANT
Kassab Law Firm
Houston, TX
05.2020 - 10.2020
- Assisted attorneys in preparation for depositions and trials
- Drafted, proofread, and formatted legal documents such as motions, orders, briefs, and expert testimonies
- Maintained and organized client files
- Coordinated with court staff; federal and state
- Handled general administrative duties such as filing, faxing, and mailing.
SERVER
Helen Greek Food & Wine
Houston, TX
10.2019 - 03.2020
- Greeted guests in an appropriate manner establishing friendly relationships
- Confidently guided guests toward appropriate options for beverage pairings and food allergy concerns
- Obtained knowledge in up-selling high-profit items such as wine and seasonal specials to enhance sales numbers
- Developed orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Kept up-to-date on seasonal menu items and wine and beverage lists.
Education
BA Communications -
University of Houston
01.2022
BFA Acting, BA Communications -
Marymount Manhattan College
01.2017
Skills
Personable
Team Player
Strong Communicator
Diligent
Computer Savy
References
- Jorge Cruz, State of Grace, General Manager, 832.630.9584
- Andrea Mendez, Kassab Law Firm, Office Manager/Paralegal, 713.594.1758
- Nick Blanco, Manready Mercantile, Retail Manager, 832.533.6374
Timeline
SERVER CAPTAIN
State of Grace
04.2021 - Current
SALES ASSOCIATE
Manready Mercantile
10.2020 - 04.2021
LEGAL ASSISTANT
Kassab Law Firm
05.2020 - 10.2020
SERVER
Helen Greek Food & Wine
10.2019 - 03.2020
BA Communications -
University of Houston
BFA Acting, BA Communications -
Marymount Manhattan College
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