Haley Lincoln
Des Moines
Summary
Highly motivated, meticulously organized, and results-driven professional with over 8 years of solid experience working in various industries. Exceptional work ethic and commitment to company objectives. Capable of understanding customer needs and providing solutions to complex issues. Proven track record of prioritizing tasks and exceeding expectations. Recognized for the ability to quickly adapt to any situation, surpass assigned goals, and work well under pressure in fast paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Moms Meals
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Jimmy Johns Subs
05.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Crew Member
Jerskey Mike's
01.2023 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Machine Operator
Hyvee Fresh Commisary
02.2022 - 01.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Housekeeping Associate
State of Iowa
01.2022 - 01.2022
- Work with management to develop cleaning schedules, log activities, and attend team meetings.
- Perform dusting, vacuuming, laundry services, and sanitization of residential/commercial areas maintaining a high-level of cleanliness while meeting time constraints.
- Utilize commercial cleaning products and equipment in accordance with safety protocols and guidelines.
Housekeeping Associate
Ramada Inn
01.2021 - 01.2022
- Provide basic housekeeping duties including changing sheets, restocking supplies, vacuuming, dusting, and rearranging each room after guest check out.
- Execute administrative duties, manage laundry, respond to inquiries, and complete tasks in a timely manner.
- Track supply inventory, report property damage, respond to emergencies, and work as a collaborative team member.
Server
Cheesecake Factory
01.2017 - 01.2018
- Accurately take customer orders, provide prompt service, and provide a positive customer experience.
- Utilize cash register accurately, answer questions, handle money, and market new menu items.
- Ensure excellence in food quality, support other team members, and maintain a high-level of cleanliness while meeting time constraints.
Event Coordinator
ASI
01.2016 - 01.2017
- Organize, set up, and closeout various small, medium, and large events at the Wells Fargo Arena.
- Assist with event conversions, unload trucks, sanitize seating areas, and operate various equipment.
- Take direction from management, improve efficiency, and complete projects within time constraints.
Outbound Sales Associate
Viking Magazine
01.2015 - 01.2016
- Places 200+ outbound sales calls to prospects daily ensuring complete customer satisfaction and optimization.
- Engage decision makers in conversations regarding products/services and meet sales quotas and revenue targets.
- Update and maintain prospect database on a daily basis logging all activities.
Server
Montana Mike's
01.2015 - 01.2016
- Maintain an energetic, positive, customer first attitude to exceed weekly restaurant sales.
- Prepare customized alcoholic and non-alcoholic beverages for patrons in a timely and accurate manner.
- Collaborate with other team members to ensure diners received quick service ensuring an optimal customer experience.
Education
High School Diploma -
Baxter Community School
Baxter, Iowa01.2014
Skills
- High Level Customer Service & Communication Skills
- Dependable & Flexible
- Organization & Prioritization
- Creative Problem Solving & Decision-Making
- Team Player & Positive Work Ethic
- Food Safety & Restaurant Operations
- Housekeeping & Laundry Services
Timeline
Customer Service Representative
Moms Meals
02.2025 - Current
Delivery Driver
Jimmy Johns Subs
05.2024 - 08.2024
Crew Member
Jerskey Mike's
01.2023 - 05.2024
Machine Operator
Hyvee Fresh Commisary
02.2022 - 01.2023
Housekeeping Associate
State of Iowa
01.2022 - 01.2022
Housekeeping Associate
Ramada Inn
01.2021 - 01.2022
Server
Cheesecake Factory
01.2017 - 01.2018
Event Coordinator
ASI
01.2016 - 01.2017
Outbound Sales Associate
Viking Magazine
01.2015 - 01.2016
Server
Montana Mike's
01.2015 - 01.2016
High School Diploma -
Baxter Community School
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