Haley Lindley
Marshall,Tx
Summary
Accomplished Front Desk Coordinator at Hospitality Health ER, adept in staff management and office administration, significantly enhancing patient experience and operational efficiency. Expert in fostering client relationships and streamlining processes, evidenced by successful partnerships at Wood Lease Brokerage. Skilled in problem-solving and administrative support, demonstrating a proven track record of achieving and surpassing department objectives.
Overview
16
16
years of professional experience
Work History
Front Desk Coordinator
Hospitality Health ER
08.2016 - Current
- Managed approximately 30 plus staff including Full Time and PRN Staff.
- Overseeing the organization, planning and prioritization of the Registrars.
- Planning daily tasks for the Registrars; anticipating the facility and patient needs and volume in order to complete tasks timely and offer the best patient experience, ensuring all shifts are covered.
- Managing staffing needs to include interviewing, hiring, new hire and ongoing training, evaluations and corrective actions.
- Fulfilling responsibility of registrar as needed by scheduling demands.
- Showing initiative and self direction in providing support to VP of business operations, regional registry coordinator, and all staff.
- Organizing workflow and ensuring that employees understand their duties and delegated tasks.
- Participating in activities to plan measure, assess and improve the quality of front desk operations.
- Mentoring new staff and providing training, constructive feedback and coaching.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for patients and visitors.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Oil and Gas Landman
Wood Lease Brokerage
08.2008 - 07.2016
- Safeguarded company assets through diligent monitoring of lease expirations, extensions, and renewals.
- Cultivated client relationships leading to successful partnerships in joint venture projects within an oil and gas sector.
- Collaborated with geologists, engineers, and other professionals to identify prospective oil and gas properties.
- Enhanced lease acquisition efficiency by streamlining negotiation processes and maintaining accurate records.
- Boosted company profits by successfully negotiating favorable lease terms with landowners.
- Expedited project timelines through efficient coordination with title companies, surveyors, and other stakeholders.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Some College (No Degree) -
Tyler Junior College
Tyler, TXSkills
- Problem-solving skills
- Multi-Line Phone Systems
- Listening Skills
- Maintaining cleanliness
- Effective Planning
- Electronic Recordkeeping
- Time Management
- Data Entry
- Scheduling
- Word Processing
- Credit and cash payments
- Clerical duties
- Training and mentoring
- Front Desk Management
- Hospitality service expertise
Timeline
Front Desk Coordinator
Hospitality Health ER
08.2016 - Current
Oil and Gas Landman
Wood Lease Brokerage
08.2008 - 07.2016
Some College (No Degree) -
Tyler Junior College
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