Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Linville

Washington,DC

Summary

Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff trainings, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

Riggs DC
02.2024 - Current
  • Supervising front desk staff, providing training, and scheduling shifts to ensure adequate coverage
  • Addressing guest inquiries and complaints, ensuring their needs are met promptly and professionally
  • Assist with billing, invoicing, and maintaining accurate records of transactions
  • Preparing daily reports on occupancy, revenue, and guest feedback for management review
  • Monitor guest satisfaction and implement improvements based on feedback
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Laundry Supervisor

Windsong Lodge
05.2023 - 09.2023
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance to adherence to safety standards
  • Delegated daily tasks to team of 10n employees to manage resources and meet deadlines
  • Effectively resolved conflicts at appropriate times, and trained new personnel correct policies and procedures
  • Enforced laundry rules, sanitation regulations, and safety procedures to meet requirements

Guest Service Agent

The Little Nell
02.2023 - 04.2023
  • Communicated with customers clearly building a relationship to encourage return business while meeting the Relais & Chateaux brand standard
  • Verified that daily financial transactions were entered into the computer system correctly, and that all transactions balanced
  • Researched future arrivals using a variety of computer systems updating each guest profile to ensure the highest quality of service be provided during entirety of guest stay
  • Managed large amounts of inbound calls in a timely manner while identifying Customers' needs and providing possible solutions and/or alternatives

Project Coordinator

North American Signs
03.2019 - 07.2021
  • Collaborated with Project Managers to define scopes of work, budget, timing, objectives, preferred branding, municipal regulations, and required documentation
  • Negotiated pricing, issued purchase orders, and processed invoices
  • Recruited licensed contractors to complete the work required at each site
  • Reviewed brand books with clients, and worked with the design team to revisions
  • Obtained all necessary permits, notified clients when to release products into fabrication, scheduled installs accordingly, and reviewed completion photos to confirm each site is complete

Education

Bachelor of Science - Marketing

Central Michigan University
Mount Pleasant, MI
01.2017

Skills

  • Proficient in using Microsoft Office (Excel, Word, PowerPoint, Outlook), Maestro and Hospitality Management System, Opera, SAP certified
  • Experience in Project and Data Management
  • Reservation management
  • Multitasking proficiency
  • Property management systems
  • Issue handling

Certification

Global Hotel Alliance Brand Champion


Timeline

Front Office Supervisor

Riggs DC
02.2024 - Current

Laundry Supervisor

Windsong Lodge
05.2023 - 09.2023

Guest Service Agent

The Little Nell
02.2023 - 04.2023

Project Coordinator

North American Signs
03.2019 - 07.2021

Bachelor of Science - Marketing

Central Michigan University

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