Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Haley Loper

Haley Loper

Roseville,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and salesmanship, notably at Taco Bell and Dennys. Excels in team collaboration and leadership, significantly enhancing customer satisfaction and operational efficiency. Proficient in cash handling and point-of-sale systems, with a strong commitment to health code compliance and integrity. Demonstrates exceptional problem-solving abilities and customer relations, driving business success and loyalty.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Crew Member

Taco Bell
02.2024 - Current
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Groundskeeper

Austin Family Inc
12.2023 - Current
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Prepared soil for planting and sowing.
  • Maintained gardening tools by replacing blades and fluids.
  • Assisted with irrigation system maintenance and repair.
  • Cut trees and shrubs to shape and maintain landscape.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Removed debris and waste from outdoor areas.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.

Sales Associate

California Sun Tanning Salon
09.2012 - 11.2024
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Restaurant Server

Dennys Diner
06.2018 - 10.2022
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Appointment Setter

K Designers
06.2018 - 08.2018
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Addressed client inquiries and updated database information.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.

Crew Member

Jack in the Box
04.2017 - 04.2018
  • Took orders, prepared meals, and collected payments.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Party Host, Cashier, Gameroom Attendant

Chuck E Cheese
06.2011 - 05.2012
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Promptly responded to all requests for assistance.
  • Greeted customers and offered them assistance.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Certificate - Esthetics

Hoss Lee Beauty College
Roseville, CA
09.2022

Certificate - Office Administration

U.S. Career Institute
Fort Collins, CO
09.2020

Skills

  • Teamwork and collaboration
  • Customer service
  • Salesmanship
  • Point-of-sale system
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Food preparation
  • Product knowledge
  • Heavy lifting
  • Cash handling
  • Health code compliance
  • Crew leadership
  • Integrity and honesty
  • Customer service excellence
  • Refunds and exchanges
  • Order taking
  • Cash handling and management
  • Data entry
  • Customer relations

Certification

Certificate of Esthetics

Certificate of Office Administration

Timeline

Crew Member

Taco Bell
02.2024 - Current

Groundskeeper

Austin Family Inc
12.2023 - Current

Restaurant Server

Dennys Diner
06.2018 - 10.2022

Appointment Setter

K Designers
06.2018 - 08.2018

Crew Member

Jack in the Box
04.2017 - 04.2018

Sales Associate

California Sun Tanning Salon
09.2012 - 11.2024

Party Host, Cashier, Gameroom Attendant

Chuck E Cheese
06.2011 - 05.2012

Certificate - Esthetics

Hoss Lee Beauty College

Certificate - Office Administration

U.S. Career Institute
Haley Loper