Hi, I’m
Haley Lovelady
Overton,TX
Summary
Developed key skills in customer service and financial transactions within fast-paced retail environment. Proven ability to handle cash accurately and maintain organized records. My Performance shown through my position has allowed has shown through pay raises following annual evaluations. I am a professional retail worker with solid experience in customer service, and inventory management. Strong focus on team collaboration and achieving results, adept at adapting to changing needs. Skilled in POS systems, balancing registers, and maintaining welcoming environment. Reliable and results-driven with excellent communication and problem-solving abilities.
Overview
2
years of professional experience
Work History
The University of Texas at Tyler- Cowan Center
Box Office Assistant
06.2025 - Current
Job overview
- Managed high call volumes effectively by answering questions related to showtimes, pricing options, seat availability, and general venue information.
- Handled escalated customer concerns professionally and efficiently, working towards amicable resolutions that upheld company policies while maintaining positive relationships with patrons.
- Maximized efficiency during peak times by prioritizing tasks appropriately alongside other team members without sacrificing quality customer service.
- Increased repeat patronage by creating a welcoming atmosphere at the box office through friendly interactions and prompt problem resolution.
- Enhanced customer satisfaction by efficiently handling ticket sales and providing accurate information about showtimes and seating.
- Cultivated positive relationships with patrons by providing helpful information regarding upcoming events, venue policies, and general inquiries.
- Contributed to the development of a loyal customer base by consistently providing personalized recommendations based on patron preferences and previous ticket purchases.
- Collaborated with team members to meet daily sales goals while consistently delivering exceptional customer service.
Brookshire's Grocery Store
Office Cashier
09.2023 - 05.2025
Job overview
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved customer disputes calmly and professionally, utilizing effective communication skills.
- Ensured security of financial assets with proper handling and storage of cash reserves.
- Collaborated with team members to maintain a clean and organized workspace, promoting productivity.
- Safeguarded sensitive customer information through meticulous handling of personal data during transactions.
- Expedited end-of-day closing procedures by conducting thorough reconciliations of cash drawer balances against transaction records promptly after shift completion.
- Maintained accurate cash drawer through diligent counting and organization of currency.
- Reduced wait times for customers by streamlining checkout processes and prioritizing tasks.
- Assisted with merchandising initiatives such as restocking items on shelves when needed.
- Collaborated with team members to maintain smooth operations during peak hours.
- Maximized efficiency during peak hours by quickly adapting to changing workloads and multitasking as necessary.
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
- Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
- Answered customer inquiries and clarified details regarding charges.
- Developed strong working relationships with colleagues to promote a cohesive team environment that fostered collaboration.
Education
Eustace High School350 Farm To Market 316 S, Eustace, Tx 75124
High School Diploma
05-2025
University Overview
- GPA 4.0
- Ranked 20 of class 100
- Top 25%
- National Honors Society Member ( All three years)
- Extracurricular Activities: Marching Band, Yearbook
- Student Council Member (All four years)
- 51 Completed College Hours
Skills
- Customer assistance
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Cash handling expertise/ Cash register operation
- Banking procedures
- Accurate record keeping
- Onboarding and training
- Data entry efficiency
- Financial transactions management
- POS system proficiency
- Knowledgeable in Microsoft
- Reports and documents
- Fraud prevention awareness
- Front end management
- Teamwork and collaboration
- Problem-solving
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Adaptable and flexible
- Critical thinking
- Organizational skills
- Team leadership
- Decision-making
- Cooperative attitude
Extracurricular activities
Band ( Marching and Concert), Student Council, National Honor Society, and Yearbook.
Timeline
Box Office Assistant
The University of Texas at Tyler- Cowan Center
06.2025 - Current
Office Cashier
Brookshire's Grocery Store
09.2023 - 05.2025
Eustace High School
High School Diploma
Similar Profiles
Sandy MonsivaisSandy Monsivais
Community Health Worker at University Of Texas Health Science Center At TylerCommunity Health Worker at University Of Texas Health Science Center At Tyler
Emily Roch, LMSWEmily Roch, LMSW
Case Manager/Social Worker at The University of Texas Health Science Center at TylerCase Manager/Social Worker at The University of Texas Health Science Center at Tyler
Mary TantMary Tant
Patient Hospitality Coordinator at University Of Texas Health Science Center At TylerPatient Hospitality Coordinator at University Of Texas Health Science Center At Tyler
Dee Ann Joyner-MartiniDee Ann Joyner-Martini
Certified Occupational Therapy Assistant at Aveanna HeathcareCertified Occupational Therapy Assistant at Aveanna Heathcare
Jennifer MorrisJennifer Morris
Head Cook at Overton Health CareHead Cook at Overton Health Care