Summary
Overview
Work History
Education
Skills
Key Contributions
Timeline
Generic

Haley Lozoya

Terrell

Summary

Dynamic Office Administration Assistant with a proven track record at Wholesale Office Machines, excelling in project management and customer service. Expert in optimizing office operations and enhancing workflow efficiency. Skilled in Microsoft Office Suite and adept at fostering team communication to drive successful event execution and operational improvements.

Overview

9
9
years of professional experience

Work History

Office Administration Assistant

Wholesale office machines
Terrell
12.2021 - Current
  • Maintain in-depth knowledge of office operations to provide exemplary services and create a positive customer experience, support office visitors through effective issue resolution and accurate handling of administrative duties
  • Leverage strong organizational skills in handling administrative duties, facilitating office correspondence, preparing reports, documents, and records, tracking expenses, recording meeting minutes, and arranging schedules
  • Execute multifaceted responsibilities in organizing company events, including sourcing event resources, coordinating schedules, managing budgets, monitoring timelines, and overseeing logistics to ensure successful event execution
  • Exemplify strong project management skills in overseeing workflows, maintaining communication with cross functional teams to ensure seamless execution of event plans, and keeping updates on project status
  • Ensure operations efficiency by updating databases, preparing purchase orders, and consistently tracking invoices

Warehouse Manager

Clark and Associates
Terrell
07.2024 - 11.2024
  • Established transportation cost standards and economical shipping practices.
  • Identified opportunities to reduce cost and improve productivity.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Communicated regularly with other departments regarding supply chain activities.
  • Generated warehouse shipping documents, packing lists and invoices.

Retail Store Manager

Cato Fashions
Terrell
01.2018 - 01.2022
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Supervised cash drawer balances and deposits of store receipts.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.

General Office Worker

Wholesale Office Machines
Terrell
05.2016 - 01.2018
  • Streamlined cross-functional duties, including organizing files, correspondence, scheduling, and task coordination
  • Relayed prime clerical and support, including handling office correspondence, scheduling appointments, directing calls to appropriate personnel, and maintaining well-organized office supplies
  • Assisted in data input tasks, collecting and compiling information into spreadsheets and databases to prepare reports
  • Coordinated and managed incoming communications, handling a daily average of 30 to 45+ calls, emails, and letters, and ensured their prompt distribution to the relevant staff members

Education

Certificate -

Intuit Quickbooks
Terrell
08.2019

High School Diploma -

Terrell High School
Terrell
05.2018

Skills

  • Office Management
  • Operations Efficiency
  • Organizing Office Operations
  • Operational Reports Preparation
  • Workflow Management
  • Complex Operational Challenges
  • Team Communication
  • Meeting Coordination
  • Project Coordination
  • Office Administration
  • Clerical Support
  • Front-Office Operations Management
  • Scheduling
  • Task Organization
  • Project Management
  • Customer Service
  • Risk Mitigation
  • Database Handling
  • Reports Handling
  • Event Planning
  • Event Execution
  • Communication Skills
  • Business Correspondence
  • Time Management
  • Attention to Detail
  • Microsoft Office Suite
  • QuickBooks
  • Google Maps
  • Google Office

Key Contributions

  • Consistently enhancing customer satisfaction ratings by +85% and surpassing performance metric goals.
  • Contributing to the ongoing network design, evaluation, and optimization efforts of the company.
  • Efficiently processing high-volume work while maintaining a strong commitment to quality and service.

Timeline

Warehouse Manager

Clark and Associates
07.2024 - 11.2024

Office Administration Assistant

Wholesale office machines
12.2021 - Current

Retail Store Manager

Cato Fashions
01.2018 - 01.2022

General Office Worker

Wholesale Office Machines
05.2016 - 01.2018

Certificate -

Intuit Quickbooks

High School Diploma -

Terrell High School

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