Haley Lummus
Kennesaw,Georgia
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Waffle House Guest Specialist
Waffle House Inc.
05.2022 - Current
- Greeted incoming customers and offered immediate assistance.
- Provided information about [Description] services and answered questions with knowledgeable responses.
- Accepted payments, submitted into system and issued receipts.
- Went above and beyond job requirements to provide superior service to every customer.
Caregiver Attendant
Self
01.2020 - 10.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Walmart Customer Service
Walmart
03.2017 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Applied Science - Marketing Management
Chattahoochee Technical College
Acworth, GA05.2025
Skills
- Guest Experiences
- Creative Solutions
- Guest Flow
- Handles pressure and stress well
Timeline
Waffle House Guest Specialist
Waffle House Inc.
05.2022 - Current
Caregiver Attendant
Self
01.2020 - 10.2021
Walmart Customer Service
Walmart
03.2017 - 04.2019
Associate of Applied Science - Marketing Management
Chattahoochee Technical College
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