Haley Lyon
Indianapolis,IN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Customer Service Account Specialist
Guest Supply Sysco
Indianapolis, IN
09.2018 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
Customer Service Lead Trainer
EmployBridge
Indianapolis, IN
09.2013 - 09.2018
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training, coaching and performance management.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
Education
Associate of Applied Science -
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Escalation Management
- Complaint Handling
- CRM Software
- De-Escalation Techniques
- Customer Service
- Account Management
- Call Documentation
- Salesforce CRM
- Billing Adjustments and Refunds
- Product Sales
- Multitasking
- Self Motivation
- Professionalism
Timeline
Customer Service Account Specialist
Guest Supply Sysco
09.2018 - Current
Customer Service Lead Trainer
EmployBridge
09.2013 - 09.2018
Associate of Applied Science -
Indiana University - Purdue University Indianapolis
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