HALEY LYON
ALEXANDRIA,KY
Summary
My previous experience with Customer Service and Team Leadership has contributed to a high skill level in many areas. These include, but are not limited to, Customer Engagement, Customer Satisfaction, Teamwork, Strategy, and Organizational Skills.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
RWI Logistics
Fort Thomas
05.2023 - Current
- Notify customers of status or potential delays.
- Train new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborate with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensure compliance with industry regulations, reducing the risk of fines or penalties.
- Utilize advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively schedule appointments.
TRANSPORTATION SPECIALIST
GAP INC.
ERLANGER, KY
08.2022 - 01.2023
- Verified driver compliance with safety and company standards and stepped in to correct deficiencies
- Handled field emergencies with a calm approach and quickly restored service
- Took ownership over customer concerns, following issues though resolution
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
SALES ASSOCIATE, DESIGNATED HITTER
WALGREENS
ALEXANDRIA, KY
12.2017 - 08.2022
- Handled issues professionally to company standards
- Managed multiple tasks simultaneously while meeting deadlines
- Assisted customers with sales and service needs to resolve customer concerns using strong communication and conflict management skills
- Adapted to changing priorities and unexpected situations with a calm demeanor
Education
High School -
CAMPBELL COUNTY HIGH SCHOOL
06.2018
Skills
- Problem-solving
- Decision-making
- Customer service
- Detail oriented
- Team first mindset with positive attitude
Timeline
Logistics Coordinator
RWI Logistics
05.2023 - Current
TRANSPORTATION SPECIALIST
GAP INC.
08.2022 - 01.2023
SALES ASSOCIATE, DESIGNATED HITTER
WALGREENS
12.2017 - 08.2022
High School -
CAMPBELL COUNTY HIGH SCHOOL