Summary
Overview
Work History
Education
Skills
Timeline
Generic
Haley Lyons

Haley Lyons

Greensburg,PA

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various veterinary settings. Works effectively with cross-functional teams in ensuring operational and service excellence.

Dependable and effective in managing schedules and labor costs. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing a fast-paced work environment.

Overview

7
7
years of professional experience

Work History

Veterinary Office Manager

Murrysville Veterinary Associates
10.2021 - Current
  • Coordinated office events, seminars and meetings for staff and clients.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Built and managed processes for tracking and monitoring department performance.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed staff schedule while also managing labor cost.

Vet Technician Assistant

VetCor
11.2019 - 10.2021
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Restrained animals to protect veterinarians from potential harm.
  • Collected and processed samples for laboratory testing.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted the Hospital Manager in inventory management.

Payment Authorization Specialist

Century Support Services
04.2018 - 11.2019
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Performed conference calls with clients and debtors to settle client debt.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Established relationships with customers to encourage payment of delinquent accounts.

Boarding/ Daycare Associate Lead

Petland Norwin
10.2017 - 04.2018
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated visitors and staff on proper animal care and handling.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Cashier/Customer Service

Rick's Tobacco Outlet
06.2017 - 10.2017
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.

Volunteer

Wildlife Works
06.2017 - 08.2017
  • Cleaned indoor and outdoor wildlife enclosures to prevent injury to animals, promote physical comfort and facilitate sanitation and servicing.
  • Prepared meals and diets for animals using species-specific formulas and nourishment to aid in rehabilitation.
  • Monitored sick and injured animals to promote care, education and outreach program.
  • Administered medications and syringed and bottle fed infant animals to promote health and healing with goal of releasing back into wild.

Education

Biology

California University of Pennsylvania

Skills

  • Human Resources Management
  • Performance Evaluations
  • Scheduling Coordination
  • Office Administration
  • Employee Training
  • Budgeting expertise
  • Recruitment and hiring
  • Staff Management
  • Client Communication
  • Veterinary Terminology
  • Client Education
  • Appointment Scheduling

Timeline

Veterinary Office Manager

Murrysville Veterinary Associates
10.2021 - Current

Vet Technician Assistant

VetCor
11.2019 - 10.2021

Payment Authorization Specialist

Century Support Services
04.2018 - 11.2019

Boarding/ Daycare Associate Lead

Petland Norwin
10.2017 - 04.2018

Cashier/Customer Service

Rick's Tobacco Outlet
06.2017 - 10.2017

Volunteer

Wildlife Works
06.2017 - 08.2017

Biology

California University of Pennsylvania

Similar Profiles

CREATE PROFILE
Haley Lyons