Haley Mackevich

Responsible for daily reviewing the charts of over 80 patients for their dietary needs and managing over 100 patient calls per shift. Using EPIC, an enterprise system, process and manage patient's diet order.

• Improved patient meal satisfaction by accurately assembling and delivering meals according to individual dietary needs.
• Coordinated with kitchen staff to ensure all necessary ingredients and items are available available for special diets
• Work within the dietetic and multi-disciplinary teams to ensure safe/effective patient care. Collect information regarding patient's intake and liaise with a team Dietitian about patient's progress and independently monitoring/review treatment programs.
• Use a nutritional screening tool process, correct diet orders and portions for all age groups from pediatrics through elderly adults. Encourage, assist, and review patients to make appropriate menu choices in prescribed diet, snacks and supplements.
• Interact with nursing and other healthcare professionals regarding patient's nutritional needs. Collaborate with catering regarding patient's menu choices. Use nutritional analysis packages to analyze food records and menus.
• Collect and maintain accurate, legible records of relevant patient information as requested by patient's physician.
• Use initiative and understanding of department systems to solve operational problems. Frequently provide the department service support overview to management and executives during their rounds.
• Consistently receive positive feedback from patients regarding high level of service.
• Mentor new hires, resulting in stronger staff development and increased productivity.

Handle register, assisting customers with purchases and returns. Monitor and assist customers in purchase selection and in fitting rooms.

• Maintain and recover store at the end of the shift.
• Provide outstanding customer service by efficiently and accurately processing transactions.
• Assist customers in the selection and fitting of their purchases.
• Maintained organized, presentable merchandise to drive continuous sales.
• Suggest and cross-sell featured items.
• Offer credit cards and explain benefits of the program.
• Drove team credit card revenue by bringing up total cards openings by 30%.
• Recognized as “Angel of the Month” for my success with customer sales and service.
• Trained and developed new sales team associates in products, selling techniques and company procedures.

Sales, merchandising, and inventory support for an upscale, elegance with an edge, fashion boutique. Recognized for delivering unparalleled customer service.

• Provide exceptional sales support to high-end clients and advised them on their selections.
• Assist in creating interesting merchandise displays that maximized loss prevention.
• Tag merchandise for accurate inventory and pricing control.
• Developed leads and contact clients to advise them of new merchandise arrivals.
• Successfully cross-sell to maximize per purchase totals, consistently meet daily sales goals.