Summary
Overview
Work History
Education
Skills
Timeline
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Haley MacKinnon

Taunton,MA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Administrative Assistant /Title Clerk

Battleship Harley-Davidson
01.2024 - Current
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.
  • Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Handled cash and credit card payments accurately.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Responsible for handling daily bank deposits , finance reports & bank runs for the dealership.
  • Responsible for all the cash bags & reports for all departments in the dealership daily.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Server

Weir Pizza
11.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Licensed Esthetician

Babe Beauty Bar
07.2021 - 12.2023
  • Maintained clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Reduced no-shows through timely appointment reminders via phone calls or text messages.
  • Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
  • Advised clients on proper home-care regimens.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.

Teaching Assistant

Children's Express Learning Center
04.2020 - 07.2021
  • Improved overall class participation by implementing group activities and project-based learning.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.

DMV Title Clerk

Registry Of Motor Vehicles
01.2019 - 03.2020
  • Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
  • Enhanced office productivity by managing a high volume of title applications and paperwork daily.
  • Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
  • Reduced turnaround time for title issuance by streamlining the application process and eliminating errors.
  • Managed financial transactions accurately, balancing cash drawers and preparing deposits daily.
  • Conducted audits on processed transactions periodically to identify areas for improvement within the department''s operations.
  • Supported office initiatives by participating in state-mandated training sessions, keeping abreast of industry developments and best practices.

Education

Some College - Business Management

Massasoit Community College
Brockton, MA

Aesthetician License - Aesthetician

Spa Tech Institute - Plymouth
Plymouth, MA

Skills

  • Compassionate
  • Communication
  • Attention to detail
  • Leadership
  • Active listening
  • Problem Solving
  • Computer Literacy
  • Personable
  • Critical Thinking
  • Team Player

Timeline

Administrative Assistant /Title Clerk

Battleship Harley-Davidson
01.2024 - Current

Server

Weir Pizza
11.2023 - Current

Licensed Esthetician

Babe Beauty Bar
07.2021 - 12.2023

Teaching Assistant

Children's Express Learning Center
04.2020 - 07.2021

DMV Title Clerk

Registry Of Motor Vehicles
01.2019 - 03.2020

Some College - Business Management

Massasoit Community College

Aesthetician License - Aesthetician

Spa Tech Institute - Plymouth

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Haley MacKinnon