HALEY MAY
Bourbon,IN
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Receptionist
BREMEN ANIMAL CLINIC
08.2021 - Current
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Processed incoming and outgoing documents via electronic methods and systems
- Handled frequent work process interruptions with flexibility and poise
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Assisted doctor with patients when needed including holding patients, retrieving instruments, and running labs.
Client Care Specialist
FYZICAL THERAPY AND BALANCE CENTER
06.2021 - 08.2021
- Used telephone, email and web chat services to answer customer questions
- Created and updated client records by entering insurance information, demographics, medications, and more
- Offered friendly greetings and knowledgeable service to all guests
- Boosted client retention using client appreciation initiatives and relationship-building techniques
- Met with patients to determine necessary schedule conflicts and set up appointments around their schedule as best as possible
- Consulted with clinicians to develop business strategy
- Assisted clinicians with patients as needed
- Utilized various forms of communication with clients and physician offices to maintain clarity regarding their treatment and care
- Maintained client demographics and medical records in a HIPPA complaint EHR system
- Verified federal and commercial insurance benefits and processed any required prior authorizations
- Managed a productive schedule for the clinician.
Cashier
MARTIN'S SUPER MARKETS
03.2018 - 06.2021
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Processed all sales transactions promptly to prevent long customer wait times
- Trained new team members in cash register operation, stock procedures and customer service
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Learned roles of other departments to provide coverage and keep store operational
- Verified customer identification for alcohol or tobacco purchases.
Personal Assistant Intern
MARSHALL COUNTY BLUEBERRY FESTIVAL
08.2019 - 03.2020
- Typed documents, updated websites and compiled information for meetings
- Traveled with manager to conferences and meetings
- Created expense reports using Microsoft Excel spreadsheets
- Coordinated vendors, timelines and budgets for events
- Hosted large groups by engaging with attendees during annual events
- Used Quickbooks for multiple ways of depositing money
- Ran different errands weekly depending on what needed done that week
- Did interviews for the radio and the newspaper
- Helped set up, tear down, and clean up after the festival itself as well as meetings.
Hostess
GEORGE'S HIGHLANDER BAR & GRILL
03.2017 - 02.2018
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Accommodated guests with children and special needs to promote comfortable dining experience
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
No Degree -
Ivy Tech Community College of Indiana
South Bend, INSkills
- Fast learning
- Record keeping
- Payment processing
- Proper phone etiquette
- Administrative support specialist
- Problem resolving
- Customer friendly
- High-energy attitude
- Scheduling
- Data Entry
Awards
Deans List
Timeline
Receptionist
BREMEN ANIMAL CLINIC
08.2021 - Current
Client Care Specialist
FYZICAL THERAPY AND BALANCE CENTER
06.2021 - 08.2021
Personal Assistant Intern
MARSHALL COUNTY BLUEBERRY FESTIVAL
08.2019 - 03.2020
Cashier
MARTIN'S SUPER MARKETS
03.2018 - 06.2021
Hostess
GEORGE'S HIGHLANDER BAR & GRILL
03.2017 - 02.2018
No Degree -
Ivy Tech Community College of Indiana
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