Haley Mayse
Columbus,OH
Summary
Versatile customer service professional with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Overview
5
5
years of professional experience
Work History
Client Service Representative
VCA Animal Hospitals
04.2023 - Current
- Use multi-line phone system to take calls from pet owners, answer questions and leave messages for veterinarians.
- Enter data from pet records and office visits into computer system using Woofware.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Triage incoming patients to determine treatment needs and urgency of care.
- Act as a liaison between clients, veterinary technicians, and veterinarians regarding the care of their pets.
To-Go Specialist/Server/Host/Bartender
Darden Restaurants, Olive Garden
12.2020 - Current
- Keep register accurate through correct billing, payment processing and cash management practices.
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintain thorough menu knowledge to sufficiently answer questions regarding menu items.
- Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Quickly and clearly communicate dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Hygiene Treatment Plan Coordinator
Old School Dental
01.2023 - 04.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Walked through treatment plans, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with patients and other offices through phone calls, email, and messaging system.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed accounts and kept patient information up to date.
Sales Associate
Bath & Body Works
09.2018 - 12.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized tables and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns and exchanges.
- Processed POS transactions including checks, cash, credit and debit purchases and refunds.
Education
High School Diploma -
Westerville-North High School
Westerville, OH2018
Skills
- Transactions and Cash Handling
- Customer Service and Rapport
- Specials Promotion and Upselling
- Courteous Phone Demeanor
- Planning and Coordination
- Verbal and Written Communication
- Account Management
- Microsoft Office
Timeline
Client Service Representative
VCA Animal Hospitals
04.2023 - Current
Hygiene Treatment Plan Coordinator
Old School Dental
01.2023 - 04.2023
To-Go Specialist/Server/Host/Bartender
Darden Restaurants, Olive Garden
12.2020 - Current
Sales Associate
Bath & Body Works
09.2018 - 12.2020
High School Diploma -
Westerville-North High School