Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley McClelland

Lochbuie,CO

Summary

Versatile and results-oriented professional with extensive experience at FedEx Ground, adept in records management and problem-solving. Demonstrated ability to enhance operational efficiency and customer satisfaction through expert administration and operational support. Skilled in human resources operations and office workflow support, consistently achieving significant improvements in productivity.

Overview

6
6
years of professional experience

Work History

Permit Technician

City Of Aurora
02.2024 - Current
  • Acts as a liaison between the customer and department or agency staff by following up on customer requests or complaints and solving problems related to service issues.
  • Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
  • Utilizes independent discretion to provide a high volume of telephone and in-person interactions with the public for technical code interpretation inquiries and assistance.
  • Calculates building permit fees and taxes based on valuation.
  • Maintains/updates electronic records daily for building plans and permits, building inspections, code records requests; electronic scanning of documents.
  • Performs and approves sign plans for zoning code compliance and verifies setbacks ensuring compliance with the zoning code.

Building Customer Service Technician

City of Aurora
05.2023 - 02.2024
  • Assist the general public and developers by phone and Live Chat to determine permit requirements for all Building, Planning, and Licensing applications; directing calls to proper personnel.
  • Provides complete and accurate information to customers, which may involve explaining applicable regulations, policies, procedures or standards based on a comprehensive knowledge of city procedures and services.
  • Responsible for the Building Inspector's daily files for inspections, scheduling appointments, including processing all paperwork for the Inspector's site visits.
  • Maintains/updates electronic records daily for building plans, contractor licensing, and permits, building inspections, code records requests; electronic scanning of various documents.

Office Administrator

FedEx Ground
07.2022 - 05.2023
  • Handled account payments and provided information regarding outstanding balances.
  • Coordinates travel arrangements, meetings, updates and maintains calender appointments.
  • Greets visitors, answers telephone, responds to questions and requests, and conveys messages as required.
  • Assists with creation of reports, presentations, etc., including researching, compiling, analyzing and/or developing necessary information and materials.
  • Responsible for records management including organizing and maintaining office filing system.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

Operational Admin HR II

FedEx Ground
05.2021 - 07.2022
  • Conducts new hire orientation process (scheduling orientation, preparing orientation paperwork, and creating employee files), including I9 compliance.
  • Provides support for Package Handler talent acquisition process with scheduling interviews, monitoring background checks, applicant tracking system support, contacting candidates.
  • Supports auditing, reviewing, and processing human resources paperwork and forms, generates, complies, and distributes HR reports.
  • Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable.
  • Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional Quality Assurance/Loss Prevention essential functions.
  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.

Lead Consultant

FedEx Office
08.2018 - 05.2021
  • Takes customer orders, giving pricing information, performs consultative selling to customers, recommends FedEx office products and services tracks, and tracks and logs all production jobs.
  • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full-service orders, including finishing services and large job management.
  • Provides leadership to team members on assigned shifts and assists in training of store team members.

Education

High School Diploma -

Mountain Range High School
Westminster, CO

Skills

    Phone Call Handling

    Administration and Operations

    Office Workflow Support

    Problem-Solving Techniques

    File and Records Management

    Payroll Coordination

    Human Resources Operations

Timeline

Permit Technician

City Of Aurora
02.2024 - Current

Building Customer Service Technician

City of Aurora
05.2023 - 02.2024

Office Administrator

FedEx Ground
07.2022 - 05.2023

Operational Admin HR II

FedEx Ground
05.2021 - 07.2022

Lead Consultant

FedEx Office
08.2018 - 05.2021

High School Diploma -

Mountain Range High School

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Haley McClelland