Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley McDade

Union,SC

Summary

Exceptional work ethic, optimistic, and operationally driven with undeniable communication and multitasking skills. Quick to build rapport with both staff and customers. Exquisite track record of problem solving, increasing customer satisfaction, and driving overall operational improvements. Proven leadership and organizational development skills, as well as a thorough understanding of business procedures at any place of employment.

Overview

8
8
years of professional experience

Work History

Phlebotomist/Donor Support Technician

CSL Plasma
Spartanburg, SC
11.2023 - Current
  • Obtained bottles of plasma by performing venipunctures throughout the day using butterfly needles.
  • Identified veins suitable for the donation process.
  • Documented and verified patient information into electronic medical records system.
  • Followed all safety protocols when handling hazardous materials.
  • Wore PPE at all times in all areas of operation.
  • Performed proper equipment setup of the plasmapheresis machines to ensure that all softgoods were free of flaws and kinks for a smooth donation process.
  • Disconnected donors from needles/machines and ensured that they received their payment.
  • Properly disposed of all biohazardous material and sharps.
  • Bandaged donors using aseptic technique.
  • Responded to emergency situations in a quick and effective manner.
  • Obtained blood samples when necessary using vacutainer tubes, straight needles, and tourniquets.
  • Resolved issues regarding the donation process by troubleshooting.
  • Maintained an organized, safe, and sanitary environment at all times.
  • Stocked supplies into bedside drawers.
  • Demonstrated excellent customer service with optimism to alleviate any concerns or anxiety donors may have had, answering any questions to educate donors.
  • Calibrated equipment according to manufacturer specifications.
  • Attended to each individual donor's needs as applied.
  • Observed donors for unusual reactions or events to take appropriate action under established guidelines.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.

Administrative Assistant/Team Leader

H and M Inventory Services
Spartanburg, SC
01.2022 - 10.2023
  • All previous duties performed as an auditor.
  • Created new filing and organizational strategies.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Used Viper Financial software to document inventory, create various reports and other records.
  • Provided professional greetings to store and district managers, as well as friendly and knowledgeable assistance.
  • Increased office efficiency by modernizing document organizational systems.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Executed daily reports and gave advice to leaders in decision making.
  • Provided administrate support to office staff, promoting operations excellence.

Barista

Starbucks
Union, SC
03.2023 - 08.2023
  • Adhered to health department regulations concerning sanitation standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make drinks.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed rush of customers daily with efficient, levelheaded customer service.

Inventory Auditor

H and M inventory Services
Spartanburg, SC
02.2021 - 01.2022
  • Ensured that inventory records were documented correctly into the financial software.
  • Performed cycle counts to verify accuracy of inventory records at regular intervals.
  • Assisted in developing new processes for tracking inventory movements more effectively.
  • Investigated variances between physical count results and established standards for accuracy of data entry.
  • Improved operations and provided excellence, establishing long-term management relations through prompt and courteous service.
  • Maintained excellent attendance despite travelling to long-distance locations daily.

Team Associate

Outslide In
Charleston, SC
11.2020 - 01.2021
  • Greeted all families with a warm welcome and stated playground rules and safety procedures.
  • Displayed excellent customer service skills to both parents and children.
  • Performed numerous tasks around the playground area including register services, lifeguard duties, cleaning, "Build-A-Bear" stuffing, and hosting birthday parties.
  • Attended to refreshment requests including snacks, beverages, and barista services.
  • Kept the playground environment in sanitary, safe, and organized conditions at all times.
  • Watched over and interacted with several children of various ages throughout the day.

Cashier/Stocker

J&R Liquors
Johns Island, SC
03.2020 - 10.2020
  • Checked prices for customers and processed sales by scanning barcodes.
  • Increased sales significantly by providing purchasing advice and exquisite customer service techniques, answering any questions customers may have had.
  • Maintained organization of stock by returning unpurchased items to their proper shelf locations.
  • Arranged store display areas in a neat and appealing manner.
  • Resolved issues and addressed customer complaints.
  • Educated customers about products to increase sales.
  • Kept shelves neatly arranged and well stocked.
  • Wrapped and bagged products for customer convenience.
  • Watched over customers at all given times for loss prevention purposes.

Front Desk Receptionist

Dry Clean World
Charleston, SC
10.2017 - 03.2020
  • Gathered soiled linens and clothing, marking stains as needed for treatment, and separating them into organized bins fit to specialized needs.
  • Entered data specific to each customer profile, making sure records were accurate.
  • Retrieved clean items of clothing for customer pick-up.
  • Increased customer satisfaction by negotiating issue resolvent, creating mutually beneficial agreements within both parties.
  • Followed safety protocols at all times to protect personnel and laundry.
  • Collaborated with customers to determine their individual needs and make sure service excellence was executed.

Dog Grooming Assistant

Coastal Grooming LLC
Johns Island, SC
03.2016 - 08.2016
  • Ensured the safety and cleanliness of cages, kennels, play yards, and grooming areas.
  • Assisted primary groomer in performing basic tasks for all breeds of patients.
  • Met with clients to discuss cut and style preferences prior to caring for animals.
  • Restocked supplies and rotated items to keep operations running smoothly.
  • Properly disposed of animal waste.
  • Used effective bathing and grooming procedures for animals to remove all dirt, loose hair, parasites, and mats within the hair.
  • Worked collaboratively with other staff members in order to provide quality services in a timely manner.
  • Performed routine maintenance tasks such as cleaning kennels, cages, runs, floors, walls, windows and other areas of the facility.
  • Assisted with transporting animals from one location to another as needed.
  • Monitored animals during grooming processes to ensure safety and comfort levels.

Education

High School Diploma -

West Ashley High School
Charleston, SC
06-2019

Some College (No Degree) - Biomedical Sciences

Trident Technical College
Charleston, SC

Skills

  • Optimistic Ethic
  • Data Entry
  • Medical terminology knowledge
  • HIPAA Compliance
  • Communication abilities
  • Paperwork Processing
  • Patient support
  • Sanitation and sterilization
  • Blood collection
  • Specimen Preparation and Handling
  • Aseptic Technique/Infection Control
  • Venipuncture
  • Patient Monitoring
  • Customer Service
  • Adaptability and Flexibility
  • Team Collaboration
  • CPR/First Aid
  • Written Communication
  • Goal Minded
  • Continuous Improvement
  • Organizational Skills
  • Time management abilities
  • Multitasking
  • Professional Demeanor
  • Analytical Thinking
  • Self Motivation
  • Problem-Solving
  • Stress Management
  • Chemical Handling
  • Health and safety compliance
  • Complex Problem-Solving
  • Hazardous Material Handling
  • Accuracy and Precision
  • Report Generation
  • Conflict Mediation

Timeline

Phlebotomist/Donor Support Technician

CSL Plasma
11.2023 - Current

Barista

Starbucks
03.2023 - 08.2023

Administrative Assistant/Team Leader

H and M Inventory Services
01.2022 - 10.2023

Inventory Auditor

H and M inventory Services
02.2021 - 01.2022

Team Associate

Outslide In
11.2020 - 01.2021

Cashier/Stocker

J&R Liquors
03.2020 - 10.2020

Front Desk Receptionist

Dry Clean World
10.2017 - 03.2020

Dog Grooming Assistant

Coastal Grooming LLC
03.2016 - 08.2016

High School Diploma -

West Ashley High School

Some College (No Degree) - Biomedical Sciences

Trident Technical College

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Haley McDade