HALEY MCDONALD
PORT HURON
Summary
Digital Marketing graduate from Full Sail University with experience in customer engagement, digital communication, and organizational support. Recognized for adaptability, professionalism, attention to detail, and strong communication skills within fast-paced environments.
Overview
2018
2018
years of professional experience
Work History
Babysitter
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks tailored to dietary restrictions and preferences.
- Assisted with homework and educational activities, fostering a positive learning environment.
- Communicated effectively with parents regarding children's progress and daily experiences.
Pet Sitter
Tutor
Intern
Customer Service Representative
Innovative Teleservices
Port Huron, MI
02.2017 - 08.2017
- Serviced 150+ customers daily with account concerns, billing questions, and service-related issues while delivering courteous support in a fast-paced call center environment.
- Handled high-volume outbound calling campaigns by completing 75–100 customer calls per shift, processing pledge commitments, updating account records, and handling follow-up inquiries with professionalism and accuracy.
- Investigated and resolved 50+ daily customer account issues involving billing errors, payment disputes, and service interruptions while supervising accurate documentation and professional customer communication.
- Logged and documented 150+ daily customer interactions, tracked follow-up actions, and monitored issue resolutions while maintaining accurate records in a high-volume call center environment.
Education
Bachelor of Science in Business (B.S.) - Digital Marketing Concentration
Full Sail University
Winter Park, FL06-2026
Skills
- Google Applications: Proficient in Google Sheets, Docs, and Slides for collaborative projects
- Video Communication Platforms: Familiar with Zoom, Skype, and Google Meet for remote collaboration and communication
- Microsoft Office Suite: Experienced with Word, Excel, and PowerPoint for documentation and presentations
- Typing Speed: 66 WPM with 98% accuracy, facilitating efficient data entry and communication
Accomplishments
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
- Increased parents' happiness by taking on additional chores and relieving burdens.
- Positively influenced kids with behavior issues, improving family quality of life.
- Received consistent positive remarks for quality of care.
- Resolved product issue through consumer testing.
Timeline
Customer Service Representative
Innovative Teleservices
02.2017 - 08.2017
Babysitter
Pet Sitter
Tutor
Intern
Bachelor of Science in Business (B.S.) - Digital Marketing Concentration
Full Sail University
INTERPERSONAL SKILLS
- Customer Service: Delivered professional customer support and maintained positive client interactions in high-volume environments.
- Time Management: Prioritized multiple projects, deadlines, and responsibilities within fast-paced academic and professional settings.
- Communication: Applied strong verbal and written communication skills while handling customer concerns and collaborative assignments.
- Adaptability: Adjusted quickly to new technologies, communication tools, and evolving project requirements.