Haley McKelvey
Moulton,AL
Summary
Proven track record in enhancing client outcomes and satisfaction at NCA 310 through expert project management and exceptional team collaboration. Skilled in data entry and maintaining meticulous records, I've significantly improved service delivery by efficiently managing high-volume caseloads and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Support Coordinator
NCA 310
08.2022 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
Sales Associate
Billy Mitchel's
08.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Member Service Representative
Alabama Credit Union
01.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
Birmingham, AL08.2022
Skills
- Project Management
- Appointment Scheduling
- Data Entry
- Documentation and Recordkeeping
- Team Collaboration
- Microsoft Excel
- Inbound phone call handling
- Data Collection
Timeline
Support Coordinator
NCA 310
08.2022 - Current
Sales Associate
Billy Mitchel's
08.2021 - 08.2022
Member Service Representative
Alabama Credit Union
01.2017 - 01.2018
Bachelor of Science - Psychology
University of Alabama At Birmingham
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