Haley McKibben

Worked in customer service billing helping patients with bills, setting up pay arrangements, and taking payments.

Worked in pre-op/admissions office checking patients in.

Served as scheduler arranging patient appointments.

Work pre-services to make sure everything is ready for patient by making sure authorization is obtained and approved, getting benefit information and running the estimate.

Call the patient to go over financials and get required payment upfront and/or offer financial assistance if needed.

Ensure compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Maintained friendly and professional customer interactions.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Trained employees in time management and proper ways to complete job duties.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.