Summary
Overview
Work History
Education
Skills
BLS Certification
Timeline
Generic

Haley McMann

Evansville,IN

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing a full-time position that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Homemaker

Self-Employed
12.2020 - Current
  • Support emotional and social development of child, providing encouraging understanding of others and positive self-concepts
  • Provide companionship and support daily
  • Always on time, 100% attendance
  • Provide and maintain a clean, safe, and nurturing environment– while creating a fun but teachable environment
  • Ability to guide in making the right decisions/better choices
  • Enforce certain rules, manage behavior with appropriate discipline.
  • Organized and detail-oriented with a strong work ethic.
  • Provided professional services and support in a dynamic work environment.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Passionate about learning and committed to continual improvement.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.

Personal Care Aide

Horizon Adult Healthcare
03.2024 - 09.2024
  • Monitor and document client health, ensuring compliance with care plans
  • Provide companionship and in-home care, assisting with daily living activities– bathing, dressing, grooming, etc
  • Support client mobility and safety
  • Assist with household tasks– meal prep, housekeeping, running errands, etc
  • Offer emotional support, fostering positive relationships while reducing feelings of isolation.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted patients with self-administered medications.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Patient Care Technician

Deaconess Hospital
05.2023 - 03.2024
  • Assist patients with everyday needs
  • Assist nursing staff in administering basic treatments
  • Provide safe, expert care for patients & families regarding nutrition, hygiene, personal care, etc
  • Record patient intake & output
  • Perform EKGs, respond to alarms
  • Monitor and record patient vital signs- blood pressure, temperature, pulse, etc
  • Maintain accurate records of patient care, condition, progress, and concerns- if any
  • Respond appropriately to physical, developmental needs of patients
  • Collect + record liquid specimens for testing
  • Move, turn, relocate patients PRN for comfort and as required depending on concerns of patient.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Mobile Phlebotomist

American Red Cross
12.2021 - 04.2022
  • Detail-oriented, with sound knowledge of standard blood drawing practices and safety protocols
  • Demonstrate excellent communication skills, while performing venipuncture procedures without causing injury to donors
  • Gather mandatory information from donors, ensuring identity verifications
  • Confidentiality of donor information
  • Develop and maintain positive relationships with colleagues and patients
  • Deliver mobile phlebotomy services to donors professionally on a daily basis- Maintaining proper knowledge to safely operate company-provided vehicle
  • Disinfect extraction sites using alcohol swabs
  • Locate & identify different types of veins; extract blood samples from donor using the best suitable vein/s, with a properly sanitized needle
  • Take vital signs including BP, pulse, temperature, and glucose levels.

Retail Pharmacy Technician

Walmart Pharmacy
06.2020 - 02.2021
  • Accurately prepare and distribute patient medications in a professional, and timely manner including liquids, ointments, and powders
  • Interact with customers daily, and solve problems as they arise to the best of my knowledge, as required; Maintaining customer satisfaction 100% of the time; Received consistent commendations for enthusiastic personality! Manage inventory; perform regularly scheduled inventory counts on specific medications, stock inventory, and check for expired medicines and disposing of them properly
  • Provide knowledgeable and resourceful information while portraying a positive attitude and professional demeanor
  • Maintain an organized, effective, and safe pharmaceutical practice.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Sales Associate/Customer Service Representative

Walmart
01.2020 - 06.2020
  • Replenished inventory— keeping shelves stocked and organized with the necessary items accordingly
  • Load/Unload company trucks in a fast-paced environment- working effectively with my team
  • Follow all safety protocols, maintaining a positive and professional demeanor at all times
  • Actively engage with customers throughout the store, providing them with accurate product information as needed
  • Handle cash and transactions in a timely manner, ensuring customer satisfaction is top tier.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.

In-home Caregiver

Home Instead Senior Care
02.2018 - 09.2019
  • Promoted to the Company’s Rapid Response Team within first year of employment; Started off as a PCA with no previous experience
  • Remind clients to take prescribed medications; observe closely + record for any side effects or changes in health
  • Plan and prepare client meals, making sure to avoid any specific allergies
  • Provide a safe & clean environment when performing housekeeping responsibilities- changing bed linens, washing & drying dishes, general sanitization, etc
  • Work directly & privately with clients in their home as requested, following each care plan closely
  • Assist clients with common daily needs- transportation, scheduling of appointments, mobility, hygiene, etc
  • Offer companionship; engage in meaningful conversations & fun activities
  • Offer consistent emotional support to improve the overall health of client
  • Maintain accurate records of care provided, including daily tasks, changes in condition, and interactions with healthcare professionals
  • Ensure ability to respond to medical emergencies, possessing up-to-date first aid and CPR certification
  • Demonstrate caring & empathetic demeanor while working with elderly or disabled individuals
  • Adaptable to work varying shifts, including weekends and holidays, PRN based on client preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Provided transportation and appointments management.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided emotional support and companionship to clients.
  • Developed individual care plans for clients based on specific needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Office Assistant

Audubon Chrysler Center
10.2016 - 01.2018
  • Maintain customer records and appropriate documents
  • Organize files, faxed reports, scanned documents, processed mail, etc
  • Greet customers, manage office responsibilities— respond to and direct in-person and telephone requests, make copies frequently with the copy machine, perform data entry, keep office inventory fully stocked and organized, etc
  • Answer incoming calls— properly transferring each to the correct department as needed < schedule meetings, coordinate office activities and events, maintain safe, and organized office culture, etc
  • Basic accounting; Issue + receive payments, keeping track of all cash and credit transactions
  • Maintain a positive, professional, & friendly demeanor 100% of the time; often received encouraging compliments from customers.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Monitored and tracked budgets and expenses.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Worked effectively in fast-paced environments.

Education

Business Administration

Kentucky Wesleyan College {KWC}
Owensboro, KY
09.2028

Skills

  • Patient Care & Monitoring
  • EMR Systems
  • Conflict Resolution
  • Consistency
  • Interpersonal Skills
  • Self-management
  • Crisis Management
  • Basic Accounting
  • Easily Adaptable
  • Planning & Scheduling
  • Regulatory Compliance
  • Handling of Confidential Information
  • Endurance
  • Customer Relationship Management(CRM)
  • Safety Awareness
  • Critical Thinking
  • Collaboration
  • PQRST
  • Initiative
  • Task Prioritization
  • MS Office
  • Multitasking Abilities
  • Patient Observation
  • Mobility Assistance
  • Professional Bedside Manner
  • Hospice and palliative care
  • Behavior redirection
  • Data entry proficiency
  • Healthcare regulations
  • Team Collaboration
  • Quality control guidelines
  • Proofreading
  • Customer Service
  • Office Administration
  • Resourceful

BLS Certification

- Basic Life Support (BLS), American Heart Association

Certified in adult, child, and infant CPR and AED usage

Issued: 09/22/2023 | Renewal Date: 09/30/2025

Timeline

Personal Care Aide

Horizon Adult Healthcare
03.2024 - 09.2024

Patient Care Technician

Deaconess Hospital
05.2023 - 03.2024

Mobile Phlebotomist

American Red Cross
12.2021 - 04.2022

Homemaker

Self-Employed
12.2020 - Current

Retail Pharmacy Technician

Walmart Pharmacy
06.2020 - 02.2021

Sales Associate/Customer Service Representative

Walmart
01.2020 - 06.2020

In-home Caregiver

Home Instead Senior Care
02.2018 - 09.2019

Office Assistant

Audubon Chrysler Center
10.2016 - 01.2018

Business Administration

Kentucky Wesleyan College {KWC}

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Haley McMann