Summary
Overview
Work History
Education
Skills
Timeline
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HALEY MCMILLAN

Greensboro,NC

Summary

Knowledgeable and dedicated customer service professional with a solid team player mentality and an outgoing, positive demeanor. Proven skills in establishing rapport with clients, motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization for delivering exceptional results. Articulate, energetic, and results-oriented individual with a passion for developing relationships, cultivating partnerships, and driving business growth.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Terminix Triad
05.2024 - Current
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Logged call information and solutions provided into internal database.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.

Customer Care Representative

Global Strategic Business Process Solutions
07.2023 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

4th Grade Teacher Assistant

Greater Vision Academy
09.2022 - 05.2023
  • Managed classroom behavior effectively, establishing clear expectations and consequences while fostering a respectful learning environment.
  • Developed students'' critical thinking skills through engaging group projects and individual assignments.
  • Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
  • Implemented differentiated instruction strategies, addressing the unique needs of each student in the classroom.

Cashier and Server

Country Kitchen
08.2021 - 09.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Host

Ciaos Pizza
12.2020 - 06.2021
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

UNCG
1400 Spring Garden St, Greensboro, NC 27412

Accelerated Dental

High School Diploma -

Greater Vision Academy
485 Brightwood Church Rd, Gibsonville, NC 27249
05-2021

Skills

  • Customer service
  • Appointment scheduling
  • Billing coordination
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Active listening
  • Adaptability and flexibility
  • Stress management
  • Computer skills
  • Sales closing
  • Sales and upselling

Timeline

Customer Care Representative

Terminix Triad
05.2024 - Current

Customer Care Representative

Global Strategic Business Process Solutions
07.2023 - 04.2024

4th Grade Teacher Assistant

Greater Vision Academy
09.2022 - 05.2023

Cashier and Server

Country Kitchen
08.2021 - 09.2022

Host

Ciaos Pizza
12.2020 - 06.2021

UNCG

Accelerated Dental

High School Diploma -

Greater Vision Academy

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HALEY MCMILLAN