Haley Milburn
Saint Louis,Mo
Summary
Motivated employee focused on going above and beyond to support team and serve customers. Trained in multiple different jobs and offering top-notch working abilities. Motivated to continue to learn and grow as dedicated professional.
Experienced with handling high call volumes and providing effective customer solutions. Uses strong communication skills to resolve issues efficiently. Track record of maintaining customer satisfaction and working well within team environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Contact Center Representative/Manager's Assistant
Sana Lake Recovery
St Louis, MO
06.2024 - Current
- Resolved customer inquiries through effective communication and active listening techniques.
- Maintained accurate records of customer interactions and transactions using KIPU, Dazos, Salesforce, AMD, Verify, Availity, and Direct Claims.
- Provided support to team members by sharing knowledge of product features and services. Answering any of their questions, and fixing any problems that arise.
- Trained new representatives on call handling procedures and company policies to ensure consistency.
- Streamlined processes to reduce call handling times while maintaining service quality standards.
- Implemented training programs that improved staff efficiency and enhanced overall service delivery.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
Restaurant Manager
Sanctuaria Wild Tapas
St Louis, MO
02.2020 - 02.2024
- Streamlined daily operations to enhance customer service and improve staff efficiency.
- Developed training programs to elevate team performance and ensure consistent service quality.
- Managed inventory control processes to minimize waste and optimize supply chain logistics.
- Implemented cost-saving measures that improved overall profitability without sacrificing quality.
- Led recruitment efforts to build a diverse, skilled workforce aligned with company values.
Server
Kirkwood Ice & Fuel
Kirkwood, Mo
10.2019 - 02.2020
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Entered orders, delivered food and beverages, and processed payments.
- Greeted all guests with smile and friendly greeting.
- Assisted bartender with managing deliveries to customers in different sections.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Restocked stations regularly to help team stay efficient and meet customers' needs.
- Handled as many as 10-15 tables at once with high service quality.
Server
Uncle Bills
Ballwin, Mo
08.2016 - 10.2019
- Handled as many as 10-15 tables at once with high service quality.
- Entered orders, delivered food and beverages, and processed payments.
- Uphold high sanitation and safety standards while delivering and serving food.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Greeted all guests with smile and friendly greeting.
- Restocked stations regularly to help team stay efficient and meet customers' needs.
Activities Assistant
Bethesda
Eureka, Mo
10.2017 - 08.2018
- Assisted struggling participants with activities to improve enjoyment and success.
- Collected feedback to help make future activities more successful and enjoyable.
- Developed proactive treatment goals and recreational plans based on skilled assessment of each patient.
- Prepared, assembled, and cleaned up activity supplies to organize and monitor recreation and learning activities.
- Maintained rooms, closets, games, and equipment in neat and orderly condition by performing routine maintenance and custodial functions.
- Maintained accurate and current forms and schedules outlining information such as class times and the activities of individual participants.
- Prepared supplies in advance for days' activities for as many as 30 to 40 participants.
- Checked safety gear carefully to prevent critical errors and protect participants.
- Submitted attendance records, observation records, and incident and injury reports by completing routine and required forms.
- Prepared supplies in advance for days' activities for as many as 50 participants.
Manager's Assistant
Sonic Drive In
Union, Mo
04.2011 - 10.2017
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
- Developed and maintained effective working relationships with team members, management, and customers.
- Analyzed productivity reports, assisting in managing performance.
- Ensured all customers received friendly, quick, and efficient service.
- Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
Education
High School Diploma - General
Union High School
Union, Mo05-2012
Skills
- Thrives in a high paced work environment
- Multitasking
- Problem-solving
- Creative thinking
- Task prioritization
- Verbal communication
- Organization
- Motivation
- CRM software
- Workload management
- Complaint resolution
- Call handling
- Verbal and written communication
- Data entry
- Inbound phone calls
- Training experience
- Performance monitoring
- Quality assurance
- Documentation and reporting
- Call center operations
Timeline
Contact Center Representative/Manager's Assistant
Sana Lake Recovery
06.2024 - Current
Restaurant Manager
Sanctuaria Wild Tapas
02.2020 - 02.2024
Server
Kirkwood Ice & Fuel
10.2019 - 02.2020
Activities Assistant
Bethesda
10.2017 - 08.2018
Server
Uncle Bills
08.2016 - 10.2019
Manager's Assistant
Sonic Drive In
04.2011 - 10.2017
High School Diploma - General
Union High School