Haley Miller
Lavon,TX
Summary
Proficient in implementing process improvements and coordinating resources to meet deadlines. Known for strong organizational skills and attention to detail, contributing to increased efficiency and quality service delivery.
Overview
7
7
years of professional experience
Work History
Central Resources Coordinator
Lakepointe Church
07.2024 - Current
- Implemented process improvements to enhance efficiency in resource management.
- Facilitated communication between departments to streamline operational workflows.
- Managed inventory tracking and procurement processes for project materials.
- Assisted in budget monitoring and cost analysis for resource allocation projects.
- Evaluated vendor performance and maintained relationships to ensure quality service delivery.
- Analyzed project needs and coordinated resources to meet deadlines effectively.
- Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
- In charge of the website where all departments could order items needed for weekend services and events. Maintained inventory for this website, pricing, and making sure all products and admins were up to date.
Dental Front Office Coordinator
Bridge City Dental
06.2023 - 06.2024
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification and billing processes to enhance collection accuracy.
- Developed patient communication strategies to improve overall satisfaction ratings.
- Oversaw inventory management of dental supplies, ensuring availability for daily operations.
- Collaborated with dental team to enhance operational efficiency and treatment coordination.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
Dental Insurance Coordinator
Gregory Dental
03.2021 - 05.2022
- Coordinated insurance verification processes to ensure patient eligibility and coverage accuracy.
- Managed patient billing inquiries and resolved discrepancies in insurance claims effectively.
- Monitored claim submissions to ensure timely processing and adherence to policy guidelines.
- Collaborated with dental practitioners to clarify treatment plans for accurate coding and billing purposes.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Assisted patients in completing necessary paperwork for filing claims, ensuring timely submission of required documentation.
- Verified insurance and communicated coverage to staff and patients.
Call Center Representative
Texas Tech Orthopedics
03.2020 - 03.2022
- Managed high-volume incoming calls, providing exceptional customer service and resolving inquiries efficiently.
- Utilized electronic health record systems to document patient interactions and update information accurately.
- Collaborated with medical staff to coordinate appointment scheduling and streamline patient flow.
- Trained new representatives on call handling procedures, enhancing team performance and service quality.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Coordinated insurance claims processing, ensuring accuracy and compliance with company policies.
Education
High School Diploma -
Lubbock High School
Lubbock, TX05-2017
Skills
- Multitasking and organization
- Customer service
- Work planning
- Relationship building
- Discretion and confidentiality
- Schedule coordination
- Resource management
- Presentation skills
- Process improvement
- Project coordination
- Patient scheduling
- Time management
Timeline
Central Resources Coordinator
Lakepointe Church
07.2024 - Current
Dental Front Office Coordinator
Bridge City Dental
06.2023 - 06.2024
Dental Insurance Coordinator
Gregory Dental
03.2021 - 05.2022
Call Center Representative
Texas Tech Orthopedics
03.2020 - 03.2022
High School Diploma -
Lubbock High School