Haley Mills
Lakeland,FL
Summary
Results-oriented customer service and insurance agent with extensive experience in addressing customer challenges and promoting suitable health and life insurance options. Skilled in building customer loyalty and retention through comprehensive product knowledge and competitive offerings. Focused on surpassing performance targets and enhancing overall customer satisfaction. Dependable and committed to professional excellence.
Overview
8
8
years of professional experience
Work History
Injury Claims Associate
State Farm
Bloomington IL
03.2023 - Current
- Cultivated strong client relationships by addressing concerns and clarifying case progressions.
- Managed high-volume caseloads with meticulous attention to detail and effective task prioritization.
- Maintained organized documentation for each claim, ensuring accuracy and accessibility.
- Efficiently managed injury claims, delivering timely resolutions to enhance customer satisfaction.
- Coordinated repairs and rental reservations for all customers.
- Explained next steps in claims process while providing empathetic support to clients.
- Processed payments for medical providers, body shops, and customers.
- Handled all claims with care, delivering exceptional service that reinforced State Farm's commitment to clients.
Frontier Sales Rep Door to Door
Frontier Communications
Lakeland, FL
05.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Went door to door selling fiber internet to new customers and upselling current customers.
- Set install dates and would take payments.
- Provided amazing personable customer service with all my customers I came in contact with.
Retention Agent
Charter Spectrum
Auburndale, FL
10.2020 - 05.2022
- Retained Customers through showing value of products we offer at spectrum.
- Reviewed successes and failures to learn from previous mistakes.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Educated customers on their bills, Reviewed services they had with us to make sure they were on the best package that best fits their families wants and needs.
- Sold customers TV, Internet, Home Phone, and Mobile packages we offer.
Home Health Aide
Comfort Keepers
Lakeland , FL
01.2020 - 10.2020
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Supported client with preparing meals and Caring for their daily living needs.. Making Breakfast, lunch, & dinner.. Cleaning the home, Helping client with a shower or bath, showing compassion and empathy making them feel like family.
Account Manager
Service Source
Nashville, TN
05.2019 - 09.2019
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Introduced new processes to improve account and market tracking for better data analysis.
- Held meetings to renew contract for services with us.
Health & Life Insurance Agent
US Health Advisors, Life And Health Insurance
Nashville, TN
10.2017 - 12.2018
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Reviewed Customers Medical History & Discussed medications they are prescribed to find the best Health and Life Insurance plan for the customer and their family.
- Sold Private Health Insurance and Life Insurance Plans.
- Educated customers with all details of plan options that were available to them from Obamacare to Private Health Insurance Plans.
Customer Service & Retail Agent
Sykes Enterprises, Incorporated
Lakeland, FL
05.2017 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sold Cell Phones, TV Services, & Internet services.
- Responded to customer requests for products, services and company information and policies.
- Recommended products to customers, thoroughly explaining details to which best fit their families needs and wants.
- Hit and Exceeded Goals.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL05.2017
Skills
- Problem solving and observation
- Microsoft proficiency
- Leadership abilities
- Effective communication
- Team collaboration
- Creative thinking
- Strong work ethic
- Interpersonal skills
- Multitasking
- Time management
- Organizational skills
- Excellent customer service
- Attention to detail
Timeline
Injury Claims Associate
State Farm
03.2023 - Current
Frontier Sales Rep Door to Door
Frontier Communications
05.2022 - 03.2023
Retention Agent
Charter Spectrum
10.2020 - 05.2022
Home Health Aide
Comfort Keepers
01.2020 - 10.2020
Account Manager
Service Source
05.2019 - 09.2019
Health & Life Insurance Agent
US Health Advisors, Life And Health Insurance
10.2017 - 12.2018
Customer Service & Retail Agent
Sykes Enterprises, Incorporated
05.2017 - 10.2017
High School Diploma -
Bartow Senior High School