Haley Mittelsted

• Led kitchen operations, ensuring high food quality, consistency, and presentation while maintaining strict cleanliness standards.

• Managed and mentored a team of cooks and kitchen staff, delegating tasks, providing performance feedback, and conducting training sessions on culinary skills and kitchen safety.

• Developed and implemented efficient workflow processes, minimizing prep times while ensuring timely and accurate order completion.

• Monitored kitchen expenses and implemented strategies to reduce food waste, driving overall profitability while maintaining quality.

• Delivered excellent customer service in a fast-paced environment

• Processed and fulfilled customer online orders with accuracy, ensuring timely and efficient delivery.

• Provided excellent customer service by addressing inquiries and resolving issues quickly to enhance the shopping experience.

• Coordinated with various departments to ensure product availability and manage substitutions when necessary.

• Maintained inventory accuracy by regularly checking stock levels and updating order statuses in the system.

• Assisted with training new curbside team members, helping them understand procedures and providing support.

• Assisted customers at the help desk with a variety of services, including processing returns, exchanges, money orders, and bill payments.

• Resolved customer issues efficiently, providing solutions to complaints and inquiries regarding store products, services, and policies.

• Trained new associates on customer service protocols, money-handling procedures, and best practices for maintaining customer satisfaction.

• Managed a high volume of customer requests during peak hours, ensuring minimal wait times and maintaining a smooth workflow.

• Collaborated with loss prevention and management teams to identify and report suspicious activities related to financial transactions.

• Provided technical support via phone and online channels, troubleshooting and resolving customer issues related to internet, phone, and TV services.

• Assisted customers with installation, configuration, and maintenance of equipment, ensuring efficient and reliable service.

• Identified and escalated complex technical issues to field technicians, coordinating timely on-site resolutions.

• Educated customers on product features and provided step-by-step guidance to help them troubleshoot issues independently.

• Handled a high volume of inbound support calls, maintaining a high satisfaction rate by delivering clear, concise, and patient customer service.

• Assisted with training new tech representatives, guiding them through troubleshooting procedures and customer service techniques.