Haley Harris
Mesquite,TX
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Operations Manager
The Design Quad
06.2017 - 10.2022
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Empowered employees to take ownership responsibilities, leading to increased accountability and improved performance outcomes.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained new employees on proper protocols and customer service standards.
Skills
- Customer Service
- Workflow Optimization
- Business Development
- Marketing
- Customer Retention
- Schedule Oversight
- Invoice Processing
- Schedule Management
- Assignment Delegation
- Team Leadership
- Client Relations
- Decision-Making
- MS Office
- Delegation
- Project Management Abilities
Education
No Degree - Sociology
Dallas College
Mesquite, TXTimeline
Operations Manager
The Design Quad
06.2017 - 10.2022
No Degree - Sociology
Dallas College
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