HALEY MOODY
Cleveland,TN
Summary
Dedicated and compassionate professional with over seven years of experience in customer service, financial operations, and team leadership, now pursuing a career in nursing. Currently serving as a Resident Assistant at Morning Pointe Senior Living Memory Care, providing daily care, emotional support, and companionship to residents with empathy and respect. Highly organized and dependable, with proven strengths in communication, teamwork, and maintaining a positive, supportive environment. Enthusiastic about advancing into the nursing field to further improve personal and professional skills, growth, and fulfillment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resident Assistant
Remember Me Senior Care
Cleveland
01.2026 - Current
- Assisted residents with daily activities, ensuring comfort and safety in living environment.
- Coordinated social events and activities to enhance community engagement among residents.
- Maintained accurate documentation of resident care plans and progress notes for compliance.
- Supported staff in implementing individualized care strategies tailored to resident needs.
- Monitored resident well-being, reporting changes in health or behavior promptly to management.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
Resident Assistant
Morning Pointe Senior Living
Chattanooga, TN
07.2025 - 01.2026
- Resident Assistant in Memory Care
Loan Officer, Accounting Assistant, Supervisor
Collegedale Credit Union
Collegedale, TN
05.2018 - 12.2025
- Evaluated loan applications, ensuring compliance with credit union policies and regulations.
- Developed customized loan solutions to meet diverse member needs and financial goals.
- Facilitated communication between borrowers and underwriters to streamline approval processes.
- Mentored junior loan officers on best practices for client engagement and loan processing.
- Analyzed market trends to inform lending strategies and enhance competitive positioning.
- Conducted training sessions on new lending software, enhancing team productivity and accuracy.
- Established strong relationships with members, fostering trust and encouraging repeat business.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
Education
Associate's degree - Nursing, RN
Cleveland State Community College
Cleveland, TN05.2026
Associate's degree - Criminal Justice
Cleveland State Community College
Cleveland, TN05.2018
High school diploma or GED - undefined
Bradley central high school
Cleveland, TN05.2016
Skills
- Dependability
- Patient care
- Bathing
- Food preparation
- Organizational skills
- Leadership
- Resident assistance
- Communication
- Memory care
- Time management
- Team player
- Supportive
- CPR certified
- Relationship building
- Emergency response
- Documentation and reporting
- Resident support
- Effective planning
- Mental health awareness
- Health and safety compliance
- Emotional support
- Administrative support
- Patient management
- Ambulation assistance
- Resident engagement
- Critical thinking
- Problem-solver
- Safety standards and compliance
- Staff training
- Microsoft office
- Dementia care
Certification
BLS and AHA CPR Certification
Timeline
Resident Assistant
Remember Me Senior Care
01.2026 - Current
Resident Assistant
Morning Pointe Senior Living
07.2025 - 01.2026
Loan Officer, Accounting Assistant, Supervisor
Collegedale Credit Union
05.2018 - 12.2025
Associate's degree - Criminal Justice
Cleveland State Community College
High school diploma or GED - undefined
Bradley central high school
Associate's degree - Nursing, RN
Cleveland State Community College